summary

We are looking for experienced people Support Analyst I To provide first level technical support for all business and technology inquiries to internal customers through phone, email and personal assistance.

How you will make a difference: As a Support Analyst at WorkSafeBC, you’ll use cutting-edge technology to help connect British Columbians to healthy, safe workplaces.

Where will you work?

At WorkSafeBC, we offer a hybrid work model that combines remote and in-office work based on the operational needs of the job.

What will you do?

As a Support Analyst, I will:

• Solve problems and liaise with customers to find ways to continually improve services and operations, and keep customers informed of the status/resolution of their problem
• Troubleshoot issues and make decisions to assess customer priority and impact, and escalate issues to higher support if necessary
• Collect customer needs, provide advice and education, and record all interactions in custom tracking tools
• Providing administrative support for hardware/software purchasing, service catalog maintenance, ordering supplies, monitoring copiers/printers, and supervising the laptop/PC viewer loan group
• Assist with projects, work assignments and evaluations to improve the service and operation of customer support services

Is this right for you?

We are looking for someone who can:

• Maintain a professional and positive attitude while managing difficult situations and customer interactions
• Diagnoses and troubleshoots problems in the computer support environment, and provides appropriate and timely solutions
• Gather relevant information from others using active listening techniques and reading and interpreting written information
• Providing general knowledge of Internet and Intranet concepts
• Employing knowledge of mobile devices, software, and components, as well as desktop PC software (such as word processing, spreadsheets, databases, and graphics)
• Apply working knowledge of help desk tools and processes as well as issue management processes and systems
• Identify, prioritize and implement work activities based on the changing needs of the work environment
• Compose and present clearly verbal and written information to technical and non-technical audiences to convey, explain and educate customers on technical information and products
• This position requires regular and punctual attendance.

Your background and experience:

• Diploma in computer programming or systems technology
• At least two years of experience in one or more of the following areas: customer service, technical support, education, systems planning, knowledge management, or other related areas of business and technology

We will consider an equivalent combination of education and experience.

It’s important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Make sure you are legally entitled to work in Canada

Who are we?

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, illness and disability. When work-related injuries or illnesses occur, we provide compensation and support injured workers in their recovery, rehabilitation and safe return to work. We are honored to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating and rewarding. Our positions provide diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do matters, and so do the people we do it for.

Our ability to make a difference depends on building a team with a rich set of skills, knowledge, backgrounds, abilities and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive and supportive work culture where everyone can contribute their best and authentic selves.

Learn more: discovers Who are we?.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:

• Defined pension plan
• 3 weeks vacation in your first year, with regular increments based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out What we offer.

salary: $31.03 – $33.17 per hour

Want to apply?

• Orders are welcomed immediately, but must be received no later than 4:30 PM PT on the closing date.
• Please note that we will start assessments before the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the evaluation process, please email Recruitment Test Places (SM) When you submit your order.