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Do you have excellent customer service skills and enjoy working through a variety of tasks and responsibilities? We are looking for a Support Clerk to assist with the queue at the Service Center. If you enjoy a variety of front-of-house counter service delivery, along with administrative support duties, consider joining us on this 12-month temporary opportunity.

How you will make a difference:

You will use your office management and customer service skills to assist our team.

Where will you work?

In this role, you will work in our Richmond office five days a week.

What will you do?

As a support writer you will:

• Handling provincial employer phone calls regarding clearance status and directing callers on how to access and use the clearance application on the WorksafeBC website
• Provides outstanding customer service to customers at the front counter regarding inquiries, accepts payments, and directs customers to the employer service representative when necessary
• Receive, confirm and prepare employer refunds generated by co-workers in the service center and liaise with the accounting department to ensure special instructions are followed regarding refunds
• Process and index incoming digital mail
• Batch, scan and index incoming documents required for employer files

Is this right for you?

We are looking for someone who can:

• Rotate through a variety of tasks and responsibilities
• Provide excellent personal and over the phone customer service
• Organizing and processing incoming and outgoing correspondence

Your background and experience

• At least a grade 12 education
• Use Microsoft Word and Excel efficiently

Who are we?

At Worksafebc, we promote safe and healthy workplaces throughout British Columbia. We partner with workers and employers to save lives and prevent injury, illness and disability. When work-related injuries or illnesses occur, we provide compensation and support injured workers in their recovery, rehabilitation and safe return to work. We are honored to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at Worksafebc?

It is challenging, stimulating and rewarding. Our locations offer diversity and professional growth opportunities. Every day, the work we do impacts people and changes lives. What we do matters, and so do the people we do it for.

Our ability to make a difference depends on building a team with a diverse set of skills, knowledge, backgrounds, abilities and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive and supportive work culture where everyone can contribute as their best and authentic selves.

Learn more: discovers Who are we?.

Our benefits

Being part of Worksafebc means being part of a strong, committed team. Along with a competitive salary, your compensation package may include total vacation, optional leave arrangements, health and dental benefits, and contributions to your pension. We also offer continuing education opportunities, leadership development programs, and tuition reimbursement to make your career at WorksafeBC rewarding. As a member of our team, you get access to services and benefits that can help you get the most out of work – and life.

Learn more: find out What we offer.

Salary: $25.41/hour

Want to apply?

• Orders are welcomed immediately, however must be received no later than 4:30 PM PT on the closing date.
• Please note that we will start assessments before the closing date.
• We encourage all qualified applicants to apply. If you need an accommodation in the evaluation process, please email Recruitment test residency (SM) When you submit your request.