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Headquarters: Far
URL: http://vivsoft.io
About us:
Vivsoft is a new technology company specializing in cloud, Devsecops, AI and digital customer experience to ensure a digital transformation that promotes mission. We are building a mission -oriented solutions through a variety of strategists, engineers and designers who feel high -performance software programs and AI factory accelerators. In VivSoft, you will conduct federal proposals with high impact that form important missions in advanced fields such as Devsecops, AI and Cloud Technologies.
Vivsoft is a new technology company specializing in cloud, Devsecops, AI and digital customer experience to ensure a digital transformation that promotes mission. We are building a mission -oriented solutions through a variety of strategists, engineers and designers who feel high -performance software programs and AI factory accelerators. In VivSoft, you will conduct federal proposals with high impact that form important missions in advanced fields such as Devsecops, AI and Cloud Technologies.
Main responsibilities:
- Serves as a major contact point for customers, providing strong, consistent and active connection.
- Control and settle the escalation, providing clients’ problems promptly and satisfactorily.
- Watch the development and tracking of tasks, metrics and service agreements (SLAS).
- Collaborate with internal teams to ensure understanding and fulfilling customer requirements.
- Keep track and evaluate customer satisfaction and interaction, when needed to implement improvements.
- Use project management tools and methods to control IT services and projects focused on the client.
- Promoting the Change Management Initiatives, agreed with organizational purposes and customer expectations.
- Prepare reports, presentations and documentation for internal and external stakeholders.
Minimum requirements:
- Minimum five (5) years of experience in customer relationship management (CRM).
- At least ten (10) years of combined experience in the industry, government and/or advice with a focus on customer relationships.
- Proven IT project management experience using different Microsoft tools.
- A firm understanding and practical experience of management of information technology services and strategies.
- Knowledge in analytical instruments such as Microsoft Excel and Microsoft Access.
- Strong skills in Microsoft Office Suite, including Word, PowerPoint and SharePoint.
- Demonstrated experience and knowledge in organizational changes management standards.
Preferred qualifications (optional):
- Certification in project management (eg PMP, Prince2).
- Experience with CRM platforms and customer service tools.
- Previous experience in the public sector or government contracts.
Benefits:
- Plans of comprehensive medical, dental and vision (health care-100%, which are paid by employers only for employees)
- Life insurance
- Paid vacation (flexible/combined PTO, Rest, 11 paid vacations)
- Plan pension
- Teaching Professional Development
- Flexible/deleted work schedule
To apply: https://weworkremotely.com/remote-jobs/vivsoft-technologies-customer-relations-manager-crm-senior
