Remote Account Manager at Sitecare
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🔥 Remote Account Manager at Sitecare
uncovered
Overview of the situation
This is a completely far -place work.
The account manager acts as strategic communication between customers and technical teams in Sitecare, who is responsible for ensuring exceptional customer satisfaction while leading the arithmetic growth through the maintenance of the site’s pre -emptive, improvement, and developing solutions. This role combines WordPress’s technical experience with relationship management and benefits from modern tools, including artificial intelligence techniques/LLM, to provide superior customer results.
Basic competencies
Technical acumen and digital innovation
- It shows a strong understanding of the WordPress ecosystems, including additional ingredients, components and best improvements.
- Artificial and LLM intelligence tools are used brilliantly to enhance the efficiency of workflow, content analysis and problem -solving capabilities
- Maintains current knowledge of web technologies, search engines improvement and performance improvement techniques
- It uses and does work functions and improves them through platforms including Freshdesk, Buddy, Clickup and Slack
Customer and growth partnership
- He develops and maintains strong relationships for the customer with identifying the chances of expanding the account
- It is proactively monitored by customer sites for improvement opportunities and potential problems
- It translates technical concepts into clear and implemented recommendations for customers
- It runs the customer budgets ranging from $ 1,000 to 10 thousand dollars, ensuring that optimal resources are allocated
- It creates detailed proposals and proposals on additional services and improvements
Project management and communications
- Sign as a basic call point for customer requests during working hours (from 9:00 am to 5:00 pm EST)
- Both traditional tools and artificial intelligence are used for improved communications, including screen capture, video recordings and documents
- It cooperates effectively with the development teams to achieve the range and determine the priorities and implement the customer’s requests
- It maintains a clear documentation of customer interactions, technical requirements, and project progress
Main responsibilities
Customer success management
- It effectively transmits the benefits of Sitecare and the movement of new customers
- It develops and implements account growth strategies specifically designed for the goals of each customer’s work
- Regular account reviews are conducted to ensure the service alignment with the customer’s needs
- Watching and reports on the main performance indicators (KPIS) for client sites
- It enhances data analyzes and artificial intelligence visions to provide strategic recommendations
Technical operations
- Coordinate with development teams to implement maintenance and improvement solutions
- LLM tools are used to help:
- WordPress analysis, exploring and repairing errors
- Performance monitoring and reporting
- Generation of documents and maintenance
- It monitors the web site performance and suggests improvements
Internal cooperation
- Partners with development teams to ensure the implementation of an effective project
- Contributes to improving internal procedures and procedures
- He shares knowledge and best practices throughout the team
- Participates in team training and skills development initiatives
quality assurance
- It guarantees all clubs that meet high -quality Sitecare standards
- The site reviews and tests change before the customer’s publication
- Maintains accurate documents for all activities related to the customer
- He is committed and helps to develop the best practices and standard operating procedures
The required skills and qualifications
Technical skills
- Fixed experience with WordPress and relevant techniques
- Understanding web hosting, DNS, and basic server management
- Infintering with modern AI/LLM tools and their application in web management
- Experience with project and communications management platforms
Professional skills
- Written communication capabilities and pronunciation are excellent
- Analytical abilities and solid problems
- The ability to manage multiple projects and priorities has proven
- Experience in managing customer relationships and arithmetic growth
Tools and techniques
- WordPress CMS and common additional ingredients
- Project Management Tools (Clickup, etc.)
- Communications platforms (Slack, Freshdesk)
- AI/LLM platform for technical analysis and content improvement
- Documentation and knowledge base systems
Growth and development
- Participate actively in continuing education and skills development
- He is currently with emerging technologies and industry trends
- Contributes to the exchange of knowledge of the team and best practices
- Helps identify and implement the improvements of the process
This position requires a unique mixture of technical experience, customer relationship skills, and innovative thinking to provide an exceptional value to Sitecare customers while driving sustainable arithmetic growth.
Diversity, fairness and inclusion
Sitecare is committed to creating a diversified, fair and comprehensive workplace where all employees feel the value, respect and empowerment to bring themselves to the authentic work. We believe that various views lead to better solutions and stronger results for our customers. We are actively encouraged by individuals from all backgrounds, experiences and perspectives, including but not limited to, race differences, race, national origin, sexual identity, sexual inclination, age, social and economic status, disability state, and veteran position. Our comprehensive workplace supports the growth of our team members while enhancing innovation.
Serve now
Let’s start the function of your dreams
🔗 Read more at: Read Now
Explore more: #Remote #Account #Manager #Sitecare
Written by on 2025-09-18 22:29:00
Via We Work Remotely: Customer Support Jobs
🔥 Remote Account Manager at Sitecare
explained
Overview of the situation
This is a completely far -place work.
The account manager acts as strategic communication between customers and technical teams in Sitecare, who is responsible for ensuring exceptional customer satisfaction while leading the arithmetic growth through the maintenance of the site’s pre -emptive, improvement, and developing solutions. This role combines WordPress’s technical experience with relationship management and benefits from modern tools, including artificial intelligence techniques/LLM, to provide superior customer results.
Basic competencies
Technical acumen and digital innovation
- It shows a strong understanding of the WordPress ecosystems, including additional ingredients, components and best improvements.
- Artificial and LLM intelligence tools are used brilliantly to enhance the efficiency of workflow, content analysis and problem -solving capabilities
- Maintains current knowledge of web technologies, search engines improvement and performance improvement techniques
- It uses and does work functions and improves them through platforms including Freshdesk, Buddy, Clickup and Slack
Customer and growth partnership
- He develops and maintains strong relationships for the customer with identifying the chances of expanding the account
- It is proactively monitored by customer sites for improvement opportunities and potential problems
- It translates technical concepts into clear and implemented recommendations for customers
- It runs the customer budgets ranging from $ 1,000 to 10 thousand dollars, ensuring that optimal resources are allocated
- It creates detailed proposals and proposals on additional services and improvements
Project management and communications
- Sign as a basic call point for customer requests during working hours (from 9:00 am to 5:00 pm EST)
- Both traditional tools and artificial intelligence are used for improved communications, including screen capture, video recordings and documents
- It cooperates effectively with the development teams to achieve the range and determine the priorities and implement the customer’s requests
- It maintains a clear documentation of customer interactions, technical requirements, and project progress
Main responsibilities
Customer success management
- It effectively transmits the benefits of Sitecare and the movement of new customers
- It develops and implements account growth strategies specifically designed for the goals of each customer’s work
- Regular account reviews are conducted to ensure the service alignment with the customer’s needs
- Watching and reports on the main performance indicators (KPIS) for client sites
- It enhances data analyzes and artificial intelligence visions to provide strategic recommendations
Technical operations
- Coordinate with development teams to implement maintenance and improvement solutions
- LLM tools are used to help:
- WordPress analysis, exploring and repairing errors
- Performance monitoring and reporting
- Generation of documents and maintenance
- It monitors the web site performance and suggests improvements
Internal cooperation
- Partners with development teams to ensure the implementation of an effective project
- Contributes to improving internal procedures and procedures
- He shares knowledge and best practices throughout the team
- Participates in team training and skills development initiatives
quality assurance
- It guarantees all clubs that meet high -quality Sitecare standards
- The site reviews and tests change before the customer’s publication
- Maintains accurate documents for all activities related to the customer
- He is committed and helps to develop the best practices and standard operating procedures
The required skills and qualifications
Technical skills
- Fixed experience with WordPress and relevant techniques
- Understanding web hosting, DNS, and basic server management
- Infintering with modern AI/LLM tools and their application in web management
- Experience with project and communications management platforms
Professional skills
- Written communication capabilities and pronunciation are excellent
- Analytical abilities and solid problems
- The ability to manage multiple projects and priorities has proven
- Experience in managing customer relationships and arithmetic growth
Tools and techniques
- WordPress CMS and common additional ingredients
- Project Management Tools (Clickup, etc.)
- Communications platforms (Slack, Freshdesk)
- AI/LLM platform for technical analysis and content improvement
- Documentation and knowledge base systems
Growth and development
- Participate actively in continuing education and skills development
- He is currently with emerging technologies and industry trends
- Contributes to the exchange of knowledge of the team and best practices
- Helps identify and implement the improvements of the process
This position requires a unique mixture of technical experience, customer relationship skills, and innovative thinking to provide an exceptional value to Sitecare customers while driving sustainable arithmetic growth.
Diversity, fairness and inclusion
Sitecare is committed to creating a diversified, fair and comprehensive workplace where all employees feel the value, respect and empowerment to bring themselves to the authentic work. We believe that various views lead to better solutions and stronger results for our customers. We are actively encouraged by individuals from all backgrounds, experiences and perspectives, including but not limited to, race differences, race, national origin, sexual identity, sexual inclination, age, social and economic status, disability state, and veteran position. Our comprehensive workplace supports the growth of our team members while enhancing innovation.
Serve now
Let’s start the function of your dreams
🔗 Read more at: Source
Hashtags: #Remote #Account #Manager #Sitecare
Authored by on 2025-09-18 22:29:00
Via We Work Remotely: Customer Support Jobs