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🌟 Deta -experienced customer support expert – consumer goods at MERCOR
revealed
We use artificial intelligence to understand human ability and match talents with the opportunities that suit it
1. Overview of the role
MERCOR cooperates with AI Raed Laboratory, making projects in the consumer commodity sector. We are looking for experienced customer support specialists who have strong knowledge of the functioning of consumer goods, the solution of the product problem, and customer communications. Experts will contribute to their industrial vision to help design, test and refine artificial intelligence systems that design consumer support scenarios in the real world. This is a unique opportunity to apply your experience to advance artificial intelligence applications from the next generation.
2. Main responsibilities
- Providing advice on the progress of customer support for consumer goods, from product inquiries to return and alternatives
- Review and improve comprehensive operations to deal with request problems, product quality fears, and warranty claims
- Providing experience in the escalation management, compliance considerations and customer communication standards
- Provide instructions to improve the use of customer support tools (for example, salesforce, Zendesk, Freshdesk, CRM Platforms)
- Supporting the development of knowledge rules, training materials and script -based documents
3. Ideal qualifications
- 5+ years of customer support experience in the consumer commodity industry, perfectly with some administrative experience
- A strong understanding of the scenarios of supporting consumer supporters, including revenues, recovered amounts, warranty demands, and product inquiries
- Introduction to CRM systems, request management systems, and related customer support platforms
- The ability to analyze the progress of support and recommendation for the improvement of the process has proven
- Strong communication skills and problem solving, with experience in managing complex or escalating cases
4. More the opportunity
- A flexible scheduling from a distance and non -synchronous
- Expected obligation: ~ 20-40 hours/week
- Project connections with the possibility of continuous contracts
5. Compensations and conditions of the contract
- $ 100-120 per hour, depending on experience and geography
- Payments issued weekly via Stripe Connect
- Independent contractor classification
6. The application process
- Send your CV or LinkedIn to start
- Complete a short interview video highlighting customer support experience
- Responses are usually provided within 5 working days
7. About marcor
- MERCOR is the talent market that connects the best experts with the leadership of AI laboratories and research organizations.
- Among our investors are standard, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dormyy.
- Thousands of professionals have joined fields such as law, creativity, engineering and research to Mercor to work on Frontier projects that constitute the next era of artificial intelligence.
We consider all qualified applicants without looking at the voluntary properties and providing reasonable accommodations upon request.
Please let Mercor Know that you found this position on NewSk as a way to support us so that we can continue to provide you with high -quality distance.
About Marcor
Company profile
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Explore more: #Deta #experienced #customer #support #expert #consumer #goods #MERCOR
📰 Published by on 2025-09-19 11:30:00
Source Feed: Remote Jobs on NoDesk
✨ Deta -experienced customer support expert – consumer goods at MERCOR
shared
We use artificial intelligence to understand human ability and match talents with the opportunities that suit it
1. Overview of the role
MERCOR cooperates with AI Raed Laboratory, making projects in the consumer commodity sector. We are looking for experienced customer support specialists who have strong knowledge of the functioning of consumer goods, the solution of the product problem, and customer communications. Experts will contribute to their industrial vision to help design, test and refine artificial intelligence systems that design consumer support scenarios in the real world. This is a unique opportunity to apply your experience to advance artificial intelligence applications from the next generation.
2. Main responsibilities
- Providing advice on the progress of customer support for consumer goods, from product inquiries to return and alternatives
- Review and improve comprehensive operations to deal with request problems, product quality fears, and warranty claims
- Providing experience in the escalation management, compliance considerations and customer communication standards
- Provide instructions to improve the use of customer support tools (for example, salesforce, Zendesk, Freshdesk, CRM Platforms)
- Supporting the development of knowledge rules, training materials and script -based documents
3. Ideal qualifications
- 5+ years of customer support experience in the consumer commodity industry, perfectly with some administrative experience
- A strong understanding of the scenarios of supporting consumer supporters, including revenues, recovered amounts, warranty demands, and product inquiries
- Introduction to CRM systems, request management systems, and related customer support platforms
- The ability to analyze the progress of support and recommendation for the improvement of the process has proven
- Strong communication skills and problem solving, with experience in managing complex or escalating cases
4. More the opportunity
- A flexible scheduling from a distance and non -synchronous
- Expected obligation: ~ 20-40 hours/week
- Project connections with the possibility of continuous contracts
5. Compensations and conditions of the contract
- $ 100-120 per hour, depending on experience and geography
- Payments issued weekly via Stripe Connect
- Independent contractor classification
6. The application process
- Send your CV or LinkedIn to start
- Complete a short interview video highlighting customer support experience
- Responses are usually provided within 5 working days
7. About marcor
- MERCOR is the talent market that connects the best experts with the leadership of AI laboratories and research organizations.
- Among our investors are standard, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dormyy.
- Thousands of professionals have joined fields such as law, creativity, engineering and research to Mercor to work on Frontier projects that constitute the next era of artificial intelligence.
We consider all qualified applicants without looking at the voluntary properties and providing reasonable accommodations upon request.
Please let Mercor Know that you found this position on NewSk as a way to support us so that we can continue to provide you with high -quality distance.
About Marcor
Company profile
View more jobs
14
He also saw people
The work starts remotely here
Get the best jobs from the new dimension and work stories directly to your inbox.
🔗 Read more at: Full Article
Tags: #Deta #experienced #customer #support #expert #consumer #goods #MERCOR
📰 Published by on 2025-09-19 11:30:00
Via Remote Jobs on NoDesk
