South Dakota State University Athletics is seeking a Director of Ticket Operations to lead the day-to-day duties of the Ticket Office. This role oversees game day ticketing operations and ensures the successful management of all aspects of the Athletics Ticket Office. We are looking for a detail-oriented professional with a commitment to exceptional customer service to support the Jackrabbits’ athletics program. This position is located in Brookings, South Dakota. This position is a 12-month, full-time position and is eligible for benefits.

Key Responsibilities: •Direct all aspects of ticket operations, including event creation, assignments, mobile/digital ticketing, and game day management. •Oversee financial operations such as sales tracking, reporting, deposits and reconciliation. •Implement strategies to enhance customer experience, retention, and group ticket fulfillment while ensuring outstanding service. •Monitor industry trends and recommend pricing and operational improvements to support growth. •Collaborate closely with ticket sales, development, marketing and sponsorship teams on renewals, promotions and messaging.

Minimum qualifications:

• Bachelor’s degree completed by application date;
• At least one year of collegiate athletics, ticket sales and/or operational knowledge;
• General knowledge and understanding of sales and marketing concepts.
• Ability to work a variety of hours including nights and weekends.
• Demonstrate excellent communication skills (written, verbal and interpersonal); and
• Ability to be a self-starter and work independently.

Preferred qualifications:

• Previous work experience in a sales environment, ticket office, university athletic department, or athletic organization.
• Experience at the Division I level in the athletic field;
• Knowledge of ticketing software;
• Experience in ticket sales analytics.
• A proven history of playing days in a collegiate or professional athletic organization; and
• Experience providing guidance to others.

Deadline for submitting applications:

Position closes 10/20/2025.

Application process:

SDState accepts applications through its online recruitment site. To apply, visit: https://yourfuture.sdbor.edusearch by job title, view the job announcement, then click “Apply for this job.” This system will guide you through the online application form. This recruiting site will also require that you attach a cover letter, which must specifically address how the candidate meets the qualifications as stated in the advertisement, resume, and a reference page containing contact information for three professional references. Email requests will not be accepted. Please contact SDState Human Resources at (605) 688-4128 if you need assistance with this process.

Any offer of employment is contingent upon the University verifying credentials and other information required by law and/or University policies, including, but not limited to, the successful completion of a criminal background check.

For questions about the position, contact Search Committee Chair, Ryan Christie via email: Ryan.Christy@sdstate.edu.

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