Clio is more than just a technology company – we are a global leader working to transform the legal experience for everyone Improving the lives of workers in the legal field while Increase access to justice.

summary:

We are currently seeking a Senior multimedia producer To join us Customer education team in our Burnaby, Calgary or toronto Axis offices.

What your team does:

Customer education is a strategic team in a customer success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best through structured training programs with product documentation, self-training programs, live training events, and certification exams. Customer education creates best-in-class experiences that elevate the performance of all Clio customers.

Who are you:

The successful candidate will be a dynamic, inspired individual who is passionate about solving clients’ business challenges through results-focused client education programs. The Lead Multimedia Producer role combines core creative elements, learning experience design, professional services, and project management to elevate and scale Clio’s customer education program.

What you will work on:

Develop and produce multimedia content for customer education:

• Lead scripting, storyboarding, recording and editing of concept and transactional product training videos for high-definition client software using video editing applications and modern software simulation creation (e-learning) tools.
• Drive the implementation and use of emerging AI technologies, including text-to-speech and content creation tools, to accelerate production workflows at scale and transform independent resources into multi-output resources from a single source.
• Passionately learn multiple Clio products from an administrator and end-user perspective to document best practices and guide team members to configure training cases, craft realistic training scenarios, and create engaging narratives to effectively accelerate workflow and standardize deliverables.
• Proactively plan and execute content upgrades by aligning with Clio’s product roadmap, cross-functional partners, and strategic customer education initiatives to meet deadlines without compromising scope or quality.

Strategize and design customer learning experiences:

• Analyze customer segments and personas to create high-impact training plans that lead to deeper product adoption.
• Conduct cross-functional needs analyzes to identify learning requirements and strategies for new product launches and application updates.
• Strategically map educational content across the customer journey to drive measurable business results.
• Implement consistent branding across all educational materials (assets and platforms) to create a unified experience that amplifies the Clio brand and delights our customer base.

Project Management, Processes and Business Systems:

• Create and refine content development methodologies for rapid creation and long-term maintenance, incorporating customer feedback and product improvements.
• Oversee project management, resource planning and operational practices for a dedicated portfolio of customer education programs.
• Leverage user analytics and stakeholder feedback to continuously improve the effectiveness of content and development workflow.
• Develop innovative and scalable content production strategies to effectively drive learning outcomes.

What you may have:

• 5+ years of learning development, video production, and content authoring in a fast-paced, high-growth environment ideally in a software or technology space.
• Proven ability to design and implement scalable, cross-functional production methodologies to create professionally branded, client-facing educational assets of varying degrees of multimedia complexity (e.g. video overlay, e-learning templates, LMS content, etc.) that meet measurable business objectives.
• Experience in multimedia development in audio, video and/or animation (e.g. Adobe Illustrator, Canva, Photoshop, Premiere Pro, Camtasia, etc.), e-learning tools (e.g. Articulate 360, WalkMe, Pendo, etc.) and learning management systems (e.g. LearnUpon Successfactors, Docebo, Thinkrific, etc.).
• Experience using project management and business systems in an end user or administrative capacity (Salesforce, Hubspot, Asana, Smartsheet, Microsoft Project, etc.)
• Show a keen interest in improving your career using artificial intelligence.
• Ability to quickly follow our industry and product offerings.

Serious bonus points if you have:

• University degree in a relevant field including, but not limited to, media, production, learning, social sciences, marketing or business administration.

#LI-remote

What you will find here:

Compensation is a key component of Clio’s Total Rewards program. We have developed a series of programs and processes to ensure we create fair and competitive pay practices that form the foundation of our humane, high-performance culture.

Some highlights of our Total Rewards program include:

• Competitive and fair salary with top-notch health benefits, dental and vision insurance
• A mixed working environment, with local Clions (Vancouver, Calgary, Toronto and Dublin) expected to be in the office at least two days a week on our installation days.
• Flexible leave policy, with 20 days off per year encouraged.
• Annual consulting benefit is $2000
• RRSP matching and RESP contribution
• Cleoversary recognition program with special recognition at 3, 5, 7 and 10 years

The full salary range* for this role is $91,900 to $108,100 to $124,300 CAD. Please note that salary ranges may vary based on location and local currency. Additionally, benefit offerings may vary depending on the employee’s location.

*We aim to hire all candidates between the low end and midpoint of the full salary range. We reserve the midpoint to the high end of the salary range for internal employees who demonstrate high performance and continued impact at Clio. The final offer amount for this role will depend on the individual experience and skill set of the candidate. Please note that there is a separate set of salary ranges for other regions based on the local currency.

Diversity, Inclusion, Belonging, and Equity (DIBE) and Accessibility

Our team shows who we are, united by our mission. We are committed to Diversity, equity and inclusion. We take pride in building and fostering an environment where our teams feel included, valued and empowered to do the best work of their careers, wherever they choose to sign on from. We believe that different perspectives, skills, backgrounds and experiences lead to higher performing teams and better innovation. We are committed to equal employment opportunity and encourage candidates from all backgrounds to apply.

Clio provides accessibility during the recruitment process. If you need any accommodations, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.