The University of Nottingham Sport is currently undergoing an ambitious program of change and investment to further support our vision to deliver an outstanding sporting offer to students and establish the University of first choice for students wanting to combine high-quality education with an outstanding sporting experience.

There are 4 permanent positions available for this role.

Position 1: A part-time position (14.5 hours per week) is available for Sports Center Receptionists to join our front of house team at David Ross Sports Village. Working Mondays from 7am to 3.15pm and Fridays from 2.45pm to 11pm.

Position 2: A full-time position (36.25 hours per week) is available for Sports Center Receptionists to join our front of house team at David Ross Sports Village. Work for a rotating four-week period including evenings and weekends. Please note that opening hours will be between 6.15am and 11pm, seven days a week.

Job 3: A part time position (12.25 hours per week) is available for Sports Center Receptionists to join our front of house team at the David Ross Sports Village working Fridays 3-8.30pm and Sundays 10.15am-6.30pm.

Job 4: A part-time position (17.25 hours per week) is available for Sports Center Receptionists to join our front of house team at David Ross Sports Village, working Monday 3-8.30pm, Tuesday 3pm-8.30pm and Saturday 10.15am-6.130pm.

Roles and responsibilities will include making bookings over the phone or in person, collecting and settling funds at on-duty reception, dealing with enquiries, directing users, issuing rental equipment, dealing with membership inquiries and issuing membership cards. Verifying user validity and dealing with lost property.

Candidates must have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience working in a similar customer focused role is essential, along with evidence of managing cash handling/settlement operations. Previous experience working with computer reservation systems would be desirable.

The role is essential to ensuring a smooth, first-class experience for students, staff, alumni and general members. Therefore, excellent communication and customer service skills, along with a proactive approach to tasks and attention to detail are essential.

What we offer– It’s important to highlight the key benefits and rewards and why candidates should choose us. You may want to use the template below or add your own.

• Friendly, diverse and supportive work environment
• A hybrid working arrangement with a hybrid approach to working at home and office each week
• A generous holiday entitlement of 27 days (or pro rata) plus bank holidays and five university closure days including closure between Christmas and New Year.
• Our rewards system gives rewards of many values ​​for excellent work
• We are committed to employee development by providing training, ongoing support and career advancement opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, employee discounts, travel plans and many more. To learn more about what we can offer you, follow our link Benefits website

What’s next?–

More information is available in the role profile. To apply for this vacancy, please click ‘Apply Now’ to complete your details.

Please contact Julie Bonser (Julia.bonser@nottingham.ac.uk) If you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.