In Fried Frank, we are a community of 800 lawyers and 500 business service professionals across New York, Washington, DC, London, Frankfurt and Brussels. We advise leading companies, investment funds and financial institutions in high risks to integration, purchase, securities, organizational issues, real estate and litigation. Our culture is based on our basic values ​​- excellence, integrity and cooperation – and it is designed to enhance continuous learning, significant guidance, and permanent professional growth. We are strongly committed to free service and social justice, and building a proud legacy in civil rights. Our comprehensive strategy for talent is an essential part of our broader efforts in managing talents and we remain constant in enhancing the workplace where everyone has the opportunity to grow and prosper and becomes the best professional and personal themselves. Our business service professionals are an integral part of the company’s success, and they pay innovation, operational excellence and exceptional customer service in all areas of the company. We provide competitive compensation and a comprehensive benefits package, including comprehensive medical coverage, pension plans, health and wellness initiatives designed to support your personal and professional well -being. We welcome enthusiastic individuals, driven by joining us, and we are part of a team that you will support, inspire and enable to build an exceptional profession.

Summary of the situation: The business intelligence manager will have a comprehensive responsibility for the company’s expertise platform, and the responsibility of the company’s intelligence strategy, as well as the responsibility for implementing many projects and tasks that meet the task of knowledge management – to enable knowledge and innovation participation throughout the company in order to enhance the ability of the company’s lawyer and business professionals to provide an excellent customer service. The role will be supervised by the continuous improvement of the basis to advance the increase in the investment and the impact of business. This role requires a strategic and mental focus and the ability to engage and influence the main stakeholders.

Ties: Reports to the International Director of Knowledge Management. It reacts frequently with legal employees, professionals and administrators.

Job responsibilities:

• Supervising the Experience and Daily Management Management Program for the Basic Product from the Labor Perspective. Supervising the platforms and other operations as necessary.
• Develop a road map for products that are compatible with the company’s strategic goals and provide timely and effectively improvements.
• Giving priority to the continuous improvement of the product to ensure the statute provides an intuitive user experience.
• The Foundation’s vision champion as a focus of knowledge management- a group, storage and retrieval of all knowledge related to the customer and material- in preparing for future integration with other major knowledge sources used in the company.
• Create the product in line with the best data governance practices to enable the workflow and research/effective report.
• Developing strong business relationships with lawyers, marketing, business development teams and other business professionals in the company and understanding their needs and requirements regarding the management of experience.
• Translate work requirements into practical applications and business functioning that benefit from the baseline product.
• Communication with lawyers and business leaders to keep them in view of the decisions and delivery the benefits of the basis and their impact on business results.
• Communicate with technical resources to solve technical problems, develop integration and manage data imports, to provide users with accurate and implementable data.
• Coordination with KM, BD and IT employees in its implementation of operations related to capturing and maintenance of experience information, including MATTER, Client and People Perfils.
• Coordination with KM and BD and IT employees in their development of procedures and rules to maintain appropriate governance for the platform and high -quality data.
• Establishing and facilitating education, training and adoption programs.
• Product and Communications Correspondence Management to increase product accreditation through cases of use.
• Communicate with sellers (sellers) products with regard to problems, questions and improvement requests.
• Development of internal operations related to product management, including documents, team calls, and stakeholders management.
• Schedule of support, logistical and administrative arrangements and other preparations for meetings and documents as needed. Plans and coordination of initiatives and maintenance records related to the foundation program using an active active approach. Special projects were appointed.
• Evil about the institution’s industry initiatives to integrate industry standards and best practices, including the foundation user group meetings.

Qualifications:

• Understanding business or marketing, including marketing technology, within a law firm or legal environment.
• Understanding basic knowledge, data and principles of technology within a law firm or legal environment.
• A strong understanding of how the law firms, their practices, customers and legal markets work.
• The ability to develop strong and cooperative business relationships with lawyers, marketing and business development teams and other business professionals.
• The ability to influence and engage effectively with lawyers and professionals in business at all levels.
• The ability to clarify the value of experience management solutions to support business development and customer services.
• The ability to implement on the largest image, with the ability to take care of detail.
• The ability to increase the adoption of new initiatives and develop effective training and educational programs.
• A strong knowledge of the principles of information exchange and principles of governance, in the context of a law firm.
• Understand the concepts of the relationship database and the ability to bridge the gap between works and technical resources.
• The ability to think strategically in developing the road map in coordination with the company’s efforts.

education: The required bachelor’s degree

expertise: 2-4 years experience in a similar role in a large international law firm.

Skills and abilities:

• 1-3 years experience with Litera, CRM and its experience in general.
• 1-3 years experience in the role of knowledge or marketing technology.
• 2-4 years experience in leading or working on data projects on a large scale.
• Strong business acumen, and required communication skills.
• Managing strong projects and required analytical skills.
• Efficiency with Microsoft Office Suite.

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