source: BC hydro
Job name: Business Improvement Director (service provider performance)

Job site: Bernabe, British Colombia, Canada

Annual salary: 107,000.00 dollars – 135,300.00 dollars

Supported from water … and by people like you

The provision of clean electricity for 4 million customers requires a variety of workforce, and here comes your role. We need your talent to help us build major projects to meet the increasing demand. To help our customers find clean energy solutions for their homes and companies and prepare to respond during storms and power outages to maintain the reliability of our system.

Working with BC Hydro has a meaning. Now, the risks have increased as we are working to find a solution to climate change while providing clean electricity and affordable prices for our customers safely.

We offer a healthy balance between work, life, training opportunities and job progress. We are proud of our classification as one of the best employers in British Columbia and one of the best diversified employers in Canada. Join us while we are building more clean

Job title

Duties:

Project transmission:

* Providing advice and practical guidance for the project teams to ensure the smooth transition of services to operations, including the format of the Servicenow tool and preparing the process before starting services.

* Contributing to the development and evaluation of the project’s outputs related to the information technology support model. Conducting comprehensive reviews to evaluate quality and alignment with organizational standards, and to recommend approvals as necessary.

* Developing new templates and/or developing templates related to the current transitional planning to support service readiness and operating continuity, including the basic elements associated with contractual obligations to the service provider and ITIL operations.

* Training project managers and analysts on documentation requirements to improve clarity and consistency.

Service level management:

* Providing driving in preparing the level of service level and measuring the performance of the service provider, which guarantees the accuracy of the sellers reports and reflects the actual performance.

* Monitor the performance of the service for goals to ensure compliance with the level of service and determining directions and service

Level violations.

* Management, documentation, maintenance of definition and standards of service level.

* Review, revision and update of the service level documents in line with the seller’s contract changes, which guarantees this

The effectiveness of providing service and contractual compliance.

* Facilitating performance review discussions with service providers to determine the viable fields and target leadership

Improved initiatives that enhance the quality of service and align them with contractual expectations.

* Track and monitor the continuous service improvement initiatives and treatment plans, and to ensure progress,

Accountability and measurable results.

last:

* Management of the life licensing course from start to finish for the Department of Services Management and Systems Systems Solutions.

Including acquisition, renewal, tracking and compliance with the contractual conditions. Partnership with purchases and other stakeholders to align the license with operational goals and budget goals.

* Preparing and maintaining training materials and conducting training related to measuring the level of service and completing the elements of transitional planning

* Performing duties of a secondary nature related to the above duties that do not affect the evaluation of the job.

Qualifications:

* Bachelor’s degree in Business Administration or its equivalent.

* More than 7 years of experience in managing information technology services, including at least 5 years in service operations (support/

Sustainability) and 3 years of ITIL direct practice (such as accident management, problems and service level).

* A deep understanding of the E2E ITIL service operations and sellers performance management.

* Experience installed in sustainability / support for E2E technology and service management tools (Servicenow).

* Advanced skills in analyzes, reports preparation, Excel, Power BI, Visio, Power Point and Word

* Effective communication with strong offer, facilitation and skills of dealing with others.

* Experience in supervising programs licenses, budget preparation and financial planning is one of the assets

Additional information

Comprehensive benefits package

At least 15 days of paid leave

Life Pension

Flexible business model according to your role

– Training and development courses

For more information about the advantages we provide, visit Bchydro.com/benefits.

Location: Bernabe, British Columbia, Canada V3N 4X8

What should you know?

* As part of the selection process, applicants may be required to take a written test/evaluation.

How to apply

Candidates interested must submit their requests online https://app.bchydro.com/careers/current_op.html by September 17, 2025.

Click here To reach the job announcement or a visit BC Hydro To view and apply for jobs.

You should use a supported browser, such as Firefox, Internet Explorer, Google Chrome, or Safari. It will also be necessary to disable the BC Hydro Careers.

On BC Hydro Careers, click the “Submit” button to complete the application steps for this job. Please make sure to update your filter profile with your current CV and include copies of your certificates, if possible.

We are always looking for exceptional people to present new ideas, new thinking and motivation to help form the electricity system in British Columbia. It is an exciting time to be part of our team while investing in our system and preparing to face tomorrow’s challenges.

Our values ​​direct our work. Do you want to join us?

We are safe.

We are here for our customers.

We are one team.

We include everyone.

We act with integrity and respect.

We think forward.

BC Hydro is a business owner equal opportunities.

We include everyone. We welcome the requests submitted by any person, including members of visual minorities, women, indigenous peoples, persons with disabilities, people from minorities with sexual orientations, sexual identities, and others who have the skills and knowledge necessary to participate productively with various societies.

We are also pleased to provide reasonable accommodations throughout the selection process and while working in BC Hydro. If you need support to apply online because you are a person with disabilities, please contact us on RecruitMenthelp@bchydro.com

Definitions of the role of a flexible business model

The four types of roles we have determined the degree of flexibility that the employee can have to work from home based on the type of work he does. Flexibility in the individual job is left to the manager for each position and employment requirements. Employees are also entitled to work full -time from the office if they prefer it. All our roles require at least a personal time.

IBEW/FIELD – There is no option to work from home

Resident – works mainly (more than 4 days a week) in the office.

Hajin – may be able to work from home for up to 3 days a week.

Distance – more than 4 days a week works from the house