location: 13 banque Road, Oxford

Are you responsible for supporting information technology and providing exceptional support? Join the dynamic information technology services team at Oxford University and help ensure that our high -quality information technology employees have high quality to perform their work effectively.

about us

The Information Technology Services Department plays a vital role in supporting the teaching, research and administrative functions of the university. Our desktop services team provides reliable and fast support for employees in all departments, ensuring that technology enhances productivity, cooperation and innovation throughout the university.

What we offer

Oxford University offers many exclusive advantages, such as:

• 38 days of annual leave (including public holidays), with an option to buy up to 10 additional days and additional leave after long service.
• One of the most generous family vacation plans in higher education in the United Kingdom, as it offers up to 26 weeks of full maternity leave and adoption leave, in addition to 12 weeks of full -class parental leave.
• The excellent retirement scheme.
• Sustainable and sustainable mobility options, including bicycle loan scheme, cut bus travel, and seasonal ticket loans.
• Reaching a vibrant society through social, cultural and sports clubs.

About the role

please note: Due to the practical nature and customers face this role, this role is based on the site at Oxford University, with no hybrid work options or remotely.

• As an information technology support official, you will provide technical support for the second line of Windows desktops across the university. Your work will include diagnosis and repair of devices and programs, publishing and rebuilding desktop devices, managing user accounts, and supporting employees from a distance or on the site.
• You will monitor the service office system, solve or escalate accidents, and make sure you maintain accurate records of devices, programs and user activities. The role also includes contributing to technical documents and keeping a permanent knowledge of information technology developments to improve the service that we constantly provide.
• This is a role that faces customers as it will interact with employees at all levels, and requires excellent communication skills and a professional approach to support. You will also have the opportunity to contribute to specialized projects, such as providing technical support for university exams.

About you

• An in -depth experience support Windows operating systems and desktop computers/laptops.
• Strong problem solving skills and the ability to diagnose hardware errors against software.
• Understanding network concepts and software applications, including Microsoft Office.
• The ability to manage the work burden and determine its priorities, and work independently and cooperative as part of a team.
• Personal communication skills and excellent communications are able to explain technical problems for non -technical users.

The application process

To apply, please download:

• Cover message/support statement
• Your CV
• Details of two rulers

the Closure For applications 12 noon on Tuesday, October 21.

Interviews It will happen on Week starts October 27 It will be held personally in the center of Oxford.