Clio is more than just a technical company-we ​​are a global pioneer that transforms the legal experience for all Improving the lives of legal professionals while Increased access to justice.

summary:

Who are you:

We are looking for a highly productive, studied, skilled, skillful specialist to add value, energy and technical experience to our team. You flourish in the spotlight with clients, keen to spend the largest amount of your day you can help them. Not only do you have technical pieces, but also master the art of customer experience to present sessions on the plane as part of the customer’s full life cycle. This includes preparing for long -term success, and providing value in each reaction. You are an expert in exploring and repairing mistakes, and the person who receives deep sympathy to ensure the understanding of the needs of our employees and customers and that expectations not only have been fulfilled, but have been overlooked.

What your team does:

Our customer team focuses on the plane and the data deportation is an exceptional provision on the plane and the experience of customers through our customer life cycle. We are a specialized team with what we do and we are serious about creating a really positive impact on our customers’ work.

What you will work on:

• Conducting daily live strategy and training courses, involving the attendees with internal tools such as Zoom Video, CSAT and Salesforce;
• Determine what the customer’s “first value” and lead towards achieving it to ensure the customer’s preparation to achieve the total value of his company Clio;
• Take full responsibility for your ownership window as part of the entire CLIO life cycle, including successfully preparing customers for the post -ownership window;
• Work closely with sales and enabling customers to ensure a smooth and enjoyable transition to adopting our products as soon as possible and effective;
• Managing multiple customer cases simultaneously, with strict observance of associated tasks and final dates (as specified by management);
• Owning the customer account health with a group of Clio products, which reduces risks through pre -emptive prevention of beating;
• To be confident, clarification and sensitivity to the needs of customers and internal partners;
• Contribute regularly to the base of knowledge facing our customers (help center);
• Partnership with other members of customer empowerment teams and ESC technology teams to develop operations on design, development, extraction and training activities;
• Gain an expert understanding and survival with a group of products from Clio and joint workflow, as well as the best industrial practices based on the field of our customer law;
• And other tasks as required.

What you may have:

• Proper customer obsession and focus on providing an exceptional customer experience.
• A proactive mentality, and constantly thinking outside the box to employ creative solutions when necessary.
• Communication skills effortlessly, confident and sensitive to customer needs (internal and external) for all capabilities.
• Comfort and confidence facilitate “person” sessions through zooming.

Dangerous reward points if you have:

• Experience with Salesforce or other Saas tools.
• The experience of working with API applications.
• A busy record in a dynamic starting environment.
• Bachelor’s degree or equivalent experience.

What you will find here:

Compensation is one of the main components of the Clio reward program. We have developed a series of programs and operations to ensure the creation of fair and competitive salaries practices that constitute the basis of our human and high -performance culture.

Some outstanding points include the total rewards program:

• A competitive and fair salary with first -class health benefits, teeth insurance, and vision insurance
• The hybrid work environment, with local cloned forecasts (Vancouver, Calgary, Toronto, and Dublin) to be at the office at least two days a week on our link days.
• A flexible vacation policy, with the encouragement of 20 days a year.
• $ 2000 annual advice
• RRSP match and Resp’s contribution
• Cliosary recognition program with special recognition on 3, 5, 7 and 10 years

The full salary range* for this floor ranges from $ 59,500 to $ 70,000 to $ 80,500. Observation salaries can vary based on the site and local currency. In addition, benefits may vary depending on the employee’s website.

*We aim to employ all candidates between the minimum and the mid -salary point. We keep the middle point to the maximum salary squad for internal employees who prove the continuous high performance and its effect on Clio. The final offer amount of this role depends on individual experience and candidate skills. Please note that there is a separate group of salary teams for other regions based on the local currency.

Diversity, inclusion, belonging, stocks (DIBE) and accessibility

Our team shows themselves authentic, and they unite through our mission. We are devoted to Diversity, fairness and inclusion. We are proud to build and strengthen an environment in which our teams, including, appreciate and enable the best work in their career, wherever they choose to log in from them. We believe that different views, skills, backgrounds and experiences lead to high performance difference and better innovation. We are committed to equal employment and encourage candidates from all backgrounds to apply.

CLIO provides access places during the recruitment process. If you need any housing, please tell us and we will work with you to meet your needs.

Learn more about our culture in Clio.com/careers

Slip: We only communicate with the candidates through official email addresses @Clio.com.