Seller

Successful applicants are required to keep the testimony of current institutions (the level of advanced technical experts in at least one) in any or what is equivalent

Server / storage (to name a few)

IBM

Netapp

Dell / EMC

Vmware

Reddes

Nutanix

Hpe

Oracle

Fujitsu

Networks (for example, but not limited to)

Cisco (CCNP/CCIE only)

Juniper (JCNP/JCIE only)

Gigamon

HP/ aruba

Netscout

The course of the river

Nokia

Job jobs

The basic functions of GSSE are to resolve accidents and implement changes and improvements in the “EG SUPERDOME” industry, energy, storage systems, tape libraries, etc.) raised by international customers. This mainly includes repairing devices breaking, programs such as fixed programs and operating systems, error exploring, and sometimes applications.

Workflow:

Occupation with incident tickets that involve the level of the level of the “Foundation” level of industry:

o Device problems (for example, depth diagnosis of SuperDome, TS3500 Library, Energy Systems, etc.)

O Problems of Programs (for example analysis of the deep root causes of Unix/Network Device Core)

o Critical services alerts

Analysis of accident tickets, support and remote decision

Communicate with the customer despite the email, WeBEX and a phone call to ticket solutions

Coordination with Value Series officials for spare parts requirements

Organizing field services engineers to work on the required site

System management performance from a distance for customers managed services

The escalation point for devices, programs, or managed service cases is unable to solve it according to level 2. The last escalation point for the GSD team

Helping Consultants in creating a PSC/Labor Action Plan, MS Onoarding and other scheduled activities

Dealing with approval of the following deliveries

o Change the request form (CRFS)

o A complex request to quote (RFQ)

o Root cause analysis (RCA)

o Documenting the technical procedure to the base of knowledge TRT

Hand ticket

Training new global support services engineers

Related deliveries:

Ensuring the solution of all incidents registered within the agreed SLA. Any lost potential from SLA must be escalated to the team captain.

Ensure that all communication with the customer is fast, careful and professional to provide the best customer experience.

Ensuring accurate and timely version for purchase order requests (Pors), inventory requests for the value of the value chain official.

Ensuring a timely release in a timely manner for the field engineer (FORS) or the SPEF partner’s participation form for the field services team.

Ensuring the treatment of technical escalation models in a timely manner of level 2, which includes tickets that require the third visit (the second failed visit)

Dragging and consent in a timely manner from:

o Change the request form (CRFS)

o A complex request to quote (RFQ)

o Root cause analysis (RCA)

o Documenting the technical procedure to the base of knowledge TRT

Time assistance to Ce to create a business plan/business plan, MS Onoarding and other scheduled activities create daily/weekly/monthly reports for customers managed services.

Documenting the problems of problems at the base of knowledge in TRT

Learn constantly technical and non -technical skills

Training on board new international support services engineers

Compliance with the company’s policy

requirements:

Candidates must have a university technology certificate (IT), computer science (CS), computer engineering (CE), electronics and communications engineering (ECE) or relevant course.

You must have 5-10 years of experience in dealing with repairing information technology system devices and software solution.

Prepare to do both devices and programs.

Advanced technical expert

Two (2) industry certificate on the appropriate institutions platforms. The candidate must keep the certificates in different technologies (2).

· Acknowledgment of the seller in the form of Unix (AIX, HP-X, Solaris, Red HAT etc.)

Networks – CCNP or higher.