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Customer Support Specialist (Healthcare Facilities
About the role
Looking for the health of the portfolio Individuals with a high motivation focusing on customers To join our team B2B Support Specialists (HCF). This is it It is not the role of the traditional communication center– It will be Frontline account manager For us The most valuable business customers: HCFS (HCFS). Your work It solves the customer’s problems proactively, preventing the mixture, and ensuring a smooth experience For our customers.
We do not measure success by Any metric degrees 1-2 alone– We care Whether you really solve problems And help our customers succeed.
What will you do?
✅ Owning and solving customer problems from one side to end – Sign as the basic contact of support for health care facilities, and deal with Phone calls and email messages with urgency and accuracy.
✅ Prevent Churn and keep Determining possible issues Before they are escalating And work closely with the interior teams Keeping customers.
✅ Evolution in solving problems in the actual time Hand At least 30 calls and 15 e -mail tickets per dayEnsure that every customer interaction results in The real solution, not just a quick solution.
✅ Work independently in a fast -paced environment – We seek Self -property Who can Think of their feet It does not require accurate management.
✅ Prevent Churn and keep Determining possible issues Before they are escalating And work closely with the interior teams Keeping customers.
✅ Evolution in solving problems in the actual time Hand At least 30 calls and 15 e -mail tickets per dayEnsure that every customer interaction results in The real solution, not just a quick solution.
✅ Work independently in a fast -paced environment – We seek Self -property Who can Think of their feet It does not require accurate management.
What we are looking for
Customer -focused mentality You are honestly interested in the help of customers and take The ownership of their problems.
Strong communication skills The clear and professional English language (Both operators and writing) It is very important to succeed in this role.
Solve pre -emptive problems – You are not only following text programs – you Cash And find Long -term solutions For customers.
High accountability We appreciate the people who Adhere to high standards Steadily Provide results.
Strong communication skills The clear and professional English language (Both operators and writing) It is very important to succeed in this role.
Solve pre -emptive problems – You are not only following text programs – you Cash And find Long -term solutions For customers.
High accountability We appreciate the people who Adhere to high standards Steadily Provide results.
Who can apply?
Experience level: Open to the candidates From all levels of experience– What matters more Your ability to deal with business customers professionally Effectively solving problems.
education: No specific degree – we care What you can do, not just what is on your CV.
education: No specific degree – we care What you can do, not just what is on your CV.
Why do you join a health portfolio?
✅ 100 % remotely – always. Work from anywhere in the world.
✅ Quick startup environment. Join a company estimated Curiosity, independence and growth.
✅ The recruitment process is equivalent to skills, not just experience. Each request provider will happen Shot– Its choice depends on The ability to solve problems in the real worldNot only the credentials.
✅ Quick startup environment. Join a company estimated Curiosity, independence and growth.
✅ The recruitment process is equivalent to skills, not just experience. Each request provider will happen Shot– Its choice depends on The ability to solve problems in the real worldNot only the credentials.
The following steps after application:
- The application model also includes essential Questions based on customer support. Obtaining any of these questions is not wrong will lead to an automatic rejection – this evaluates your ability to deal with the real customer positions.
- If you pass the initial examination, You will receive an email with case study instructions inside 2-3 days.
- Check your random mail folder! If you don’t see the email, make sure not to filter it.
System requirements
To succeed in this role, you must have:
A Reliable laptop/desktop (There are no books Chromebook or Linux OS).
✅ The minimum 20 megabytes per second wireless internet connection.
✅ Headphone Clear to communicate.
A A quiet work space free from distraction.
✅ stable Energy and Internet connection.
A Reliable laptop/desktop (There are no books Chromebook or Linux OS).
✅ The minimum 20 megabytes per second wireless internet connection.
✅ Headphone Clear to communicate.
A A quiet work space free from distraction.
✅ stable Energy and Internet connection.
Are you ready to make an effect? Present now!
If you Passionate with the help of customers, solve complex problems, and work to start a high -growth start, we would like to hear from you!
Serve now
Let’s start the function of your dreams
https://weworkremotely.com/remote-jobs/clipboard-health-client-support-specialist-healthcare-facilities-b2b-1
