HPN MV Engineer

Experience /knowledge.

More than 8 years of experience in exploring and repairing errors in the network, including service and support on

Network products such as routers, switches, wireless control units, protection walls, etc.

The ability to isolate and solve technical/complex business problems with the ability to interact with people

(Customer and HP inner) at all levels, across a geographical area. Show strong written and

Verbal communication skills. It has a strong focus on the customer with the ability to control the heights;

Achieving a balance between customer needs, HP account and HPN. Show business

Ruling, decision -making skills, negotiating skills, time resource management, in -depth product

Knowledge, complex problem solving, creativity, teamwork, quality of quality, political, political

Awareness, HP, flexibility, perseverance, ability to deal with multiple activities

At the same time, the sensitivity in dealing with various cultures and the ability to learn quickly.

Technical skills

– The basic technical knowledge about the products of CISCO networks, any one of F5, RiverBed, Bluecoat and

Inspection

Technical knowledge and experience in network management

– The ability to clarify and analyze a technical problem and develop a solution

Basic skills:

Network technologies including guidance, switch, security and network management

Knowledge on BGP, OSPF, MPLS, L3VPN, MP-BGP etc.

– Practical knowledge of data center technologies, Cisco ACI or Cisco Nexus

– The basic understanding of cloud technologies such as AWS, Azure, Google Cloud and SDN/SDWAN

Knowing network and architecture devices

– The basic technical knowledge of Windows and Linux and the other operating system

Show an in -depth understanding of many products in more than one functional field that includes

Use, composition and interaction with other products.

– Concentration with the support operations related to the devices

the favorite:

A good understanding of network technologies, service and support for network products from:

CISCO

And one of the following

Vmware NSX

SDWAN

Cisco ACI

Azure/Aws/Google

The course of the river

F5

Bluecoat

 A checkpoint

Customer interaction development

It shows a high level of technical communication skills and expertise

Communication with customers and internal institutions.

– Customer expectations management adds as part of the escalation process.

– He manages the solution with great interest in management in a complex environment.

The ability to isolate mysterious problems of unknown origin.

He takes responsibility for delivery operations such as: comprehensive problems ownership solutions.

Leading and developing customer relationships.

– It leads the projects directed towards high -level cross -level customers

Education/ Certificate

Be/ b tech

It is good to obtain any certificates on network technologies.

Candidates who have a certificate in one of the following are preferred in RiverBed, F5, Bluecoat and VMware NSX

Main responsibilities

-HP customers and engineers are presented in the fields of networks and related relationship

Regions.

especially:

Providing leadership in technical problems managing and solving all issues, and working closely

With the final customers and support staff for remote and supportive support staff HP.

– Developing business plans to investigate, solve complex problems/problems, and clearly connect these

For engineers, clients and/or managers concerned;

Participate in the support lists of remote hours after hours;

Identifying and contributing projects to improve product support and customer and team satisfaction

efficiency;

Be aware of the team’s performance and contribute to it