The main job

• Operations official guarantees the organization to work smoothly, as the experiences of guests of the global class through excellence in service, environment and logistical services.
• This role includes overseeing daily jobs, resource coordination, team supervision, and quality guarantee – everything is very important to maintain the elite standards in the organization.

Role responsibilities
Guest experience and service management:

• Hello guests with warmth, courtesy, and high professionalism.
• Monitor service standards to ensure consistency in the atmosphere, hospitality and guest satisfaction.

Facilities and atmosphere maintenance:

• Supervising the preparation, including seats, lighting, HVAC and amenities to ensure a distinct environment.
• Coordination with maintenance employees to treat any functional problems or cleaning immediately.

Logistical format and supplies:

• Management of various material supply, including consumables.
• Follow the inventory and coordinate timely storage with sellers.

Team and schedule supervision:

• Support the team through scheduling, performance monitoring, and training during work.
• Make sure the employees are properly informed, wearing professional and accurate clothes.

Administrative and operational support:

• Treating daily records, of interest to guests, and comments; Collecting operational reports.
• Helping to organize any special events or VIP visit settings as required.

Health, safety and compliance:

• Imposing cleaning and safety protocols, ensuring that the organization corresponds to health and organizational standards.
• Conducting regular checks and maintaining the documents needed for compliance records.

Qualifications and requirements
Education and certificates:

expertise:

• At least two years experience in operating management in the hospitality sector.
• Previous experience in VIP service or CEO is an advantage.

skills:
The service around the guests:

• Exceptional communication and personal skills with polished behavior.
• Strong efficiency to support pre -emptive guests.

Operating coordination:

• Efficiency in resource management, logistics and consuming stocks.
• The extreme interest in detail in preserving the environment and quality of service.

Leadership:

• The ability to direct, motivate and supervise the front line employees.
• Strong organizational skills to manage time schedules and workforce.

Solve problems and the ability to adapt:

• Fast thinking and a trick in solving guest issues and operational horizons.
• Flexible under pressure with the ability to multiply in high service environments.

Health and safety awareness:

• Comprehensive knowledge of the standards of hygiene and safety.
• Reliable in compliance with health, safety and service protocols.