Western Looking for details directed towards details and proactive Outstaff coordinator To support our delivery operations, and ensure smooth communication between customers, teams and internal interests. This role is the intersection of individuals management, the coordination of the customer’s relationship, and the support of delivery. You will work closely with delivery managers and human resources C. Leadership to maintain a high customer satisfaction and share the team.

🚀 Responsibilities:

1. Employees management and support:

• Organizing and facilitating one meetings on 1 with employees, documenting results and participating with the delivery manager.
• Prepare structured performance notes and share the delivery manager reviews.
• Support the team’s motives and coordination, ensure health communication and conflict solution.
• Monitor the risks of fatigue, dissatisfaction, or weak performance, and coordination with HR/DM on work plans and alternatives if necessary.

2. Planning meeting and facilitation:

• Run the weekly sync with the difference and/or customers.
• Coordination and scheduling of meetings, preparing business schedules in advance.
• Register and track the procedure elements during calls.
• Update the unified project schedules with project cases and follow -up.

3. Customer relations management (updates and landmarks):

• Preparing organized client updating reports (progress, risks, landmarks).
• Tracking client’s birthdays, holidays, and major monuments, coordinating recognition activities and giving gifts.
• Maintaining warm and professional relationships through proactive communication.

4. Internal reports and delivery assistance:

• After the weekly reports on the recession channels, mark the relevant stakeholders.
• Helping delivery managers with planning calls: Prepare business schedules, notes, work and follow -up elements.
• Support in collecting health reports of the project and a general view of performance.
• Prepare and send the monthly customer reports and follow -up messages.

5. Reactions and continuous improvement:

• Collect and organize customer notes NPS.
• Responses analysis and prepare visions for the handover director C.
• Improved improvements based on frequent patterns in counterfeit nutrition.

6. Risk management:

• Determining, documenting and evaluating potential risks with mitigation plans.
• Maintain and update the risk record.
• Monitor the implementation of mitigation procedures, and to ensure compatibility with the project’s priorities.

7. Customer call and participation:

• Maintaining the lists of updated stakeholders and client communication information.
• Prepare business schedules for all client meetings (synchronization, illustrations, reviews).
• Monitor LinkedIn’s LinkedIn profiles to better understand the context of work.
• Coordination of recognition of personal/personal events to enhance relationships.

8. Flexibility and improvement of the process:

• Switching efficiently between multiple projects and tasks, and maintaining high productivity.
• Supporting internal initiatives such as KPI analysis and improving the process.

✅ Requirements:

• 1+ Year of experience in Account management, exit coordination, or project support (In Information Technology, the use of external sources/Outstafing).
• Strong organizational skills with the ability to manage tasks and multiple projects simultaneously.
• Excellent communication skills in English (written and spoken).
• Experience with The communication that faces the customer Maintaining long -term trade relationships.
• Ifta with Risk management practicesReports, collect reactions.
• Maher in the use of cooperation and productivity tools (for example, Jira, idea, Slack, Google, CRM Systems).
• Infinter with NPS methodology and customer satisfaction frameworks.
• High emotional intelligence, the ability to deal with sensitive conversations, and maintain the motives of the team.
• A proactive mentality with attention to details and accountability for deliveries.

👉 What we offer:

📈Vocational growth opportunities:
– ambitious goals and interesting projects;
– Reviewing regular and transparent performance and the feedback process;
– The possibility of vertical or horizontal growth (if you want to try a different path).

🎁Benefit program
– 18 working days from paid vacation;
Covering taxes and supporting free tax report by our financial department;
– Helping with individual entrepreneurs’ questions and supporting accounting;
Financial support and additional days leave for various occasions (for example marriage, childbirth, etc.);
Speaking Club to practice and improve the English language;
Online sports activities to stay active and healthy.

😌Comfortable working conditions
Flexible working hours;
Providing the required equipment;
– A remote business model.