a description

Responding to customer inquiries via phone, email, chatting and social media
Solve product or service problems with sympathy and efficiency
Maintaining accurate records for customer interactions in CRM
Edge complex or urgent issues to the appropriate teams
Continue customers to ensure a solution and satisfaction
Determining and reporting common problems to help reduce repetition inquiries
Maintaining knowledge of products/services to provide accurate information
Meeting or exceeding performance measures (for example, response time, decision rate)