About the role

The group of groups under bills is responsible for collecting payments from workplaces (for example, healthcare facilities). The representative of bills (BR) is responsible for ensuring that allocated bills are paid quickly and on time. Criticism is the lifeblood of any company. This is a very decisive role to ensure that the company’s cash flow is smooth. BR will communicate to the workplaces through the phone and email to follow the payments, obtain an obligation to pay (“promise to pay”), and make sure that the workplaces honor these obligations. BR will work with the workplaces and internal teams concerned to ensure that any road barriers are removed in collecting payments. The role will require multi -functional cooperation with bills, sales, customer support, and other teams to achieve the required goals.

Responsibilities:

• Monitor accounts to determine the debt due
• Review the previous data for each debt or bill
• Communication and email calls are the benefits of the payment, officials, and others, as needed to ask about their late payments and the upcoming dues
• Determine the root cause of non -payment
• Solve the fears of bills
• Report on the update of groups and accounts arrest
• Communicate with the sales department to maintain accurate and updated information about the customer’s contract and other information
• Maintaining call records and registering any payment updates from the customer
• Get new tasks in the workplace to start contacting the customer to prepare the relationship for success, including just providing yourself and collecting the correct information
• Determine the important accounts and agreed upon the managers as needed for appropriate escalation measures
• Building relationships with workplaces (correctly specify expectations about our billing policy, explain the terms of the net, conflicts, etc.)
• Build smart movement plans for hint accounts
• It aims to obtain a 95 % collection rate on a quarterly basis

Requirements and skills:

• Vocational communication and clear (verbal and book)
• Great interest in detail
• Solo for mathematics and data
• A strong ruling on decisions facing customers and living interactions
• Number of kilometers to obtain reactions (“high”)
• The ability to build relationships with customers
• Public professional hygiene (for example, always on time, tracking obligations, etc.)
• Active listening
• Negotiation skills
• Patience and stress management
• Problem solving skills and critical thinking
• The ability to quickly adapt to changes
• Favorite: Experience with Google Drive Suite, Slack, Salesforce and Soft Postware like Amazon Connect
• In general, you are expected to be able to adapt to technology changes

Qualifications

• Open to candidates from all levels of experience – what is the most important is your ability to deal with business customers professionally and effectively solve problems.
• There is no specific degree required – we care about what you can do, not just what is on your CV.

Why do you join the portfolio?

• 100 % remotely – always. Work from anywhere in the world.
• Quick startup environment. Join a company that appreciates curiosity, independence and growth.
• The recruitment process is equivalent to skills, not just experience. Each applicant gets a fair shot-our choice depends on the ability to solve problems in the real world, not only the credentials.
• An opportunity to make a great impact with our customers at the workplace

System requirements

To succeed in this role, you must have:

• A reliable laptop/desktop (there are no chromebook books or Linux OS).
• Minimum 20 megabytes per second wire internet connection.
• The headphone headphone is clear to communicate.
• A quiet and distraction workshop.
• Stable energy and internet connection.

The following steps after application:

• The application form also includes the basic questions based on bills skills. Some questions lead to an automatic refusal, so please deal with them through care – it assesses your ability to deal with real problems and customer situations.
• You will receive an email with the next steps in the process within two days of your request.
• Check your random mail folder! If you do not see the email, make sure it is not nominated or banned.