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✨ Explore Information Technology Service Office Analyst that opens to a customer of Teamlease Digital in Pune
— everything you need to know
Today’s article:
The responsibilities will include:
Receiving, registering and managing calls from internal employees via phone, email, chatting and web communications related to information technology and questions problems
Solve the largest possible number of calls and adhere to the main standard performance indicators
Do the password reset and cancel the account insurance on Active Directory accounts.
Collect and register all the details of the relevant case to provide it to support the second level when needed.
Support the first and second line – exploring errors and repairing problems related to business applications, internal programs and devices.
Explore and repair errors, the basic network connection, VPN and access to the application.
Take ownership of user problems and follow open tickets on behalf of the user.
Define accuracy and delivery in time.
Maintaining the highest levels of integrity, customer service and professionalism.
Solve the problems related to the MS Office applications used in OCWEN (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).
Civil standards:
Qualified minimum: HSC. Bachelor’s degree favorite
• At least two years experience in a global service office.
• Extraordinary English communication skills, and fluency in speech.
• A pleasant personality and a good team player
• The basic knowledge of ITIL operations, accident management and service office standards
• It is absolved in exploring and repairing errors (computers and software problems, Microsoft Windows 11, MS Office365, antivirus, edge/chrome browser, printer problems, etc.)
• I know the concepts of networks and work experience on Active Directory
• A strong multi -task capacity
Excellent listening skills, including the ability to ask the right questions.
Prepare to work in an environment 24 x 7 in rotational transformations.
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