Context:

Leading brands in financial services, retail, pharmaceuticals, consumer goods, telecommunications, automotive and other industries struggle to build a differentiated yet consistent customer experience while simultaneously increasing sales productivity.

Based on over 20 years of experience, we’ve developed a leading sales readiness and enablement platform that upskills, engages and empowers front-line reps to advance customer conversations to enhance sales and the customer experience.

By familiarizing sales and customer encounters with reps through gamification, automation, and insights, Master-O provides clearer connections between rep readiness and productivity.

However, scaling excellence requires exceptional operational leadership and strategic execution. That’s why this role is ideal for a results-focused leader who thrives on building systems, driving performance and turning strategic vision into measurable results.

About the role

We are looking for an experienced professional with project management and content development experience to join our team and serve as the operational backbone of our organization, driving excellence across client implementations.

This is a high-impact role that combines strategic thinking with practical implementation. Reporting to the Founder, this role is key to ensuring consistent, effective and timely execution of client projects and content through strong team leadership, operational oversight and management of the delivery process. The role includes direct client facing responsibilities and plays a critical internal role in improving team performance and engagement results. You will lead and oversee the delivery of high quality client engagements by our team based in India.

Key result areas:

• 8+ years of experience in one or more of the following areas: Software operations, ideally in a B2B and EdTech context.
• Operational strength in systems setup, logistics and troubleshooting, with experience managing large datasets or platforms.
• Proven ability to work cross-functionally with customer success, content, engineers, product, and teams
• Strong team management, project management and organizational skills, with the ability to juggle multiple work streams in a fast-paced environment.
• Excellent written and verbal communication skills, with a talent for translating technical concepts to non-technical audiences including creative copywriting.
• Comfort with ambiguity and bias toward action; You enjoy building and iterating in evolving contexts.
• Collaborative and entrepreneurial mindset, eager to contribute and coordinate effectively with diverse partners.
• High level of professionalism, discretion and integrity when dealing with sensitive information.
• Proficiency in relevant software tools such as Microsoft Office Suite, Canva, project management platforms and communication tools.
• Implement and enforce project delivery standards and best practices across teams, including quality assurance and risk mitigation reviews
• Mentor and coach teams to develop consulting capabilities, enhance analytical rigor, insight generation skills, and improve project execution skills
• Collaborate closely with leads to track project progress, identify delivery risks and recommend corrective actions
• Help define and implement best practices to deliver projects effectively and efficiently both locally and globally
• Lead continuous improvement initiatives focused on enhancing delivery processes, tools and methodologies
• Lead local onboarding and training initiatives, in collaboration with the Product and HR team
• Track key project performance metrics (e.g. utilization, quality scores, deadlines) and report progress to senior leadership

What we value

We realize that not every candidate will meet all of the qualifications listed. If you are excited about this role and believe you have relevant experience or transferable skills, we encourage you to apply. We value curiosity, a growth mindset for taking initiatives, and a commitment to disciplined execution.

Qualifications, skills and experience:

Basic requirements:

• 10+ years of experience in consulting, strategy, operations or business development roles ideally in small scale organizations

• Proven track record of driving operational excellence and cross-functional leadership

• Strong background in B2B SaaS or enterprise software companies

• Experience in digital marketing and brand building for technology companies

• Demonstrated success in generating revenue and executing go-to-market

• MBA or equivalent from upper level institution preferred

What we offer:

• Direct impact on the company’s strategy and growth path

• Diverse responsibilities including operations, project management, content and leadership

• Growth opportunities in expanding markets with great potential

• Collaborative environment working closely with founders and senior leadership

• Competitive compensation with performance bonuses

• Professional development opportunities and a continuing learning environment