Your potential has a place here with TTEC’s award-winning recruitment experience. As a remote Insurance Customer Support Associate, you’ll be part of bringing humanity to work. Our employees have spoken. Our purpose, our team, our company culture are amazing, and we’re a great place to work%26reg; Certification in the US says it all! Our TTEC work from home team has 37 preferred states of residence. We are not currently hiring from the following geographic areas: AK, CA, HI, MT or outside of the United States. Only residents of Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered based on specific business needs. What You’ll Do 27% As an Insurance Customer Support Associate, you will work directly with third-party brokers to establish rapport/connection and build trust in our healthcare insurance. This is a business-savvy individual with strong customer service experience. You will be primarily responsible for educating, supporting and updating our brokers throughout the entire lifecycle. During a typical day, you will identify and correct any complex broker, group or member issues regarding insurance benefits, claims processes, enrollment and billing processes for all lines of business. Work directly with third party brokers to establish a relationship/connection and build trust in our healthcare insurance. Providing concierge-level support to brokers, who serve as a primary acquisition channel, selling our products in our markets. What you bring to the role One or more years of customer service experience High School Diploma or equivalent Recognizing and resolving moderate to high-level customer service issues Computer experience High-speed Internet (>15 Mbps) While we recommend a wired USB headset, if you already have a headset, you may be able to use that (except for Bluetooth headphones) Smartphone or other device that works iOS or Android (iPad etc.) for your daily login What you can expect Supportive of your career and professional development An inclusive culture and a community-oriented organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Base pay starts at $16 per hour plus performance bonus opportunities and we have a health benefits package based on your position that can include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. More about your role We are committed to ensuring you have the skills and support needed to succeed in your role throughout your career. From your first day of training, to one-on-one webcam enablement, engagement and training, to thousands of free courses to support your career growth wherever it may take you. We know that you bring with you the one essential ingredient that cannot be taught – a caring and supportive nature that will shine through while helping clients. Our TTEC community is here for you as one dynamic global family. You will report to the Team Leader. You will contribute 27% to the success of the customer experience and the overall success of the team. About TTEC Our business is about delighting customers. This%27 is all we do. Since 1982, we’ve helped 27% of businesses build engaged, happy, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s most famous and fast-growing brands, we talk, text and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, not only by providing amazing services and technology, but also through humanity. We take care to make sure all our employees feel valued, included and comfortable being themselves at work. As a global company, we know that diversity is our strength because it enables us to see things from different perspectives and enables you to add value to the table in your own unique way.

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