At Whole Foods Market, we’re in the business of nourishing people and the planet. In this role, you will support customer service and e-commerce programs; This means you lead the processes that support the checkout, grocery delivery and pick-up experience at your designated store. You will focus on driving safety, quality of online orders, excellent pickup experience, team productivity, and program execution. You will monitor KPI metrics and visual cues in the store to evaluate the team’s performance in these areas. You are responsible for day-to-day operations including capacity management, labor utilization, adhering to pick and drop processes (for e-commerce); and cash management, customer order management, labor utilization, and implementation of store operations (for customer service). As a supervisor, you support the team leader in leading and developing team members. Must strive to uphold WFM’s core values, leadership principles and goals, promote specific national and geographic store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

• Provides an outstanding customer experience; All team members are responsible for providing outstanding customer service.
• Sets clear expectations to balance in-store customer service with completing online orders.
• Monitor customer flow in-store and online; Assigns online customer service order completion tasks to balance the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures effective and efficient response to customer questions, requests and/or concerns.
• Supports collaborative and productive relationships with department leaders, store leadership, and 1P/3P associates, e.g., Amazon delivery drivers.
• Promotes and encourages a positive environment of outstanding teamwork, mutual respect and exceptional morale.
• Maintains safety and security standards for team members.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, trains, mentors, and motivates team members in a manner that maintains a high-performing team and reduces employee turnover.
• Maintains cleanliness of work spaces including staging area and coolers.
• Maintains security of equipment, such as MSRs, telephones, and currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM’s core values ​​and leadership principles and supports goals.

Job skills

• Ability to perform task management and balance dynamic customer flows.
• Strong analysis skills of the root cause of poor performance (whether observed or proven through metric performance).
• Excellent interpersonal, motivation, team building and customer relations skills.
• Able to teach others in a positive and constructive way.
• Proficient with email, Microsoft Office, and business-related applications.

Qualifications

• 12+ months retail experience

Physical requirements/working conditions

• Must be able to lift 50 lbs.
• On an 8-hour workday: standing/walking for 6-8 hours.
• Manual use: single grasping, precise manipulation, pushing and pulling.
• The work requires the following movements: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures below 32°F (freezing), 32-40°F (refrigerators), > 90°F
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

The pay range for this position is $16.50 – $30.20 per hour, commensurate with experience. Whole Foods Market offers “whole benefits.” Full benefits may include health insurance, retirement plan benefits, eligibility for store discount, paid time off, and access to other benefit programs. Eligibility for full benefits is determined by the terms of the full benefit plan in effect on the date the person is hired. For additional information, visit the Whole Foods Market careers site: https://careers.wholefoodsmarket.com/benefits.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on the qualifications required for the position to be filled and business needs.

Whole Foods Market works with recruiting sites like Indeed, LinkedIn, and ZipRecruiter to advance opportunities at our company. Please be aware that other job sites may not be accurate or up to date and may be fraudulent. We encourage and recommend all candidates to apply through our website.