Clio is more than just a technology company – we are a global leader working to transform the legal experience for everyone Improving the lives of workers in the legal field while Increase access to justice.

summary:

We are looking for a Senior Product Designer to join our growing Product Design team. This role is open to candidates near one of our main offices (Burnaby, Calgary or Toronto). You will be expected to work in the office at least twice a week on our allocated installation days.

What your team does:

Clio is looking for an enthusiastic and experienced Senior Product Designer to join our team and lead the evolution of our Clio Grow product. Through Clio Grow, Clio is transforming law firms’ client acquisition, marketing, and growth strategies. Our vision for Clio Grow is to become the best CRM and marketing platform for legal. We’re looking for a driven designer to join our Clio Grow team and help shape the future of how law firms attract, retain, and engage clients.

Attracting new and returning clients is essential to running a successful law practice. As a Senior Product Designer at Clio Grow, you will play a pivotal role in shaping Grow’s corporate marketing and communications experience. This role requires a deep understanding of client needs, close collaboration with cross-functional teams, and a commitment to creating measurable impact for law firms of all sizes.

Design is central to Clio’s R&D, working alongside product management and engineering to revolutionize legal technology. We empower product designers to shape how lawyers serve their clients. If you’re passionate about user-centered design, mission-focused companies, and changing the way lawyers and their staff deliver exceptional client services, join us!

What you will work on:

• Champion user-centered design: Advocate for user needs and ensure that design decisions are grounded in user research and best practices.
• Solutions to elevate user experience: Create and maintain comprehensive UX documentation, including user flows, wireframes, prototypes, and interaction specifications, ensuring clarity and consistency across the product lifecycle.
• Contribute to product requirements: Collaborate with product managers, engineers, and researchers to translate user needs, data, and business goals into clear, actionable experience requirements.
• Lead user research: Conduct user research, including usability testing, interviews, and surveys, to guide design decisions.
• Develop interaction models and prototypes: Create high-fidelity prototypes and interactive models to demonstrate design concepts and facilitate user testing.
• Cross-functional collaboration: Work closely with product managers, engineers, researchers, and other designers to ensure alignment and smooth implementation.
• Iteration and improvement: Continuously iterate designs based on user feedback and data analysis to ensure continuous optimization and optimization.
• Contributing to the design of systems and standards: Contribute to systems design and support standards, ensuring consistency and scalability across the platform.
• Mentoring and mentoring junior designers: Provide guidance and guidance to junior designers, and foster a collaborative and supportive team environment.
• Presenting and communicating design concepts: Effectively communicate design concepts and rationale to stakeholders at all levels. Provide thoughtful and timely feedback in team critiques.

What to bring:

• 5+ years of product design experience, SaaS experience preferred, but not required.
• Experience designing AI-enabled features or workflows, with a strong understanding of user-focused machine learning and generative AI applications
• Proven experience designing CRM systems or customer engagement platforms.
• Strong understanding of marketing and communications workflow, with experience designing tools that support campaign management, customer lifecycle communications, and performance reporting.
• Proven track record of successfully shipping products and resolving customer issues that drive company metrics.
• Skilled in user research methodologies and able to translate research findings into actionable design insights.
• Expert in design and prototyping tools (e.g. Figma, Miro, etc.) and strong use of AI tools in your process.
• Excellent communication, collaboration and presentation skills.
• Excellent understanding of interaction, usability, visual, and accessibility design principles.
• Ability to thrive in a fast-paced, agile product development environment.
• Experience working on complex projects or systems.
• Experience in design systems.

Bonus points if you have:

• Experience with enterprise software.
• Experience in data visualization and information architecture.
• Familiarity with accessibility standards (WCAG)
• Building system design.

What you will find here:

Compensation is a key component of Clio’s Total Rewards program. We have developed a series of programs and processes to ensure we create fair and competitive pay practices that form the foundation of our humane, high-performance culture.

Some highlights of our Total Rewards program include:

• Competitive and fair salary with top-notch health benefits, dental and vision insurance
• A mixed working environment, with local Clions (Vancouver, Calgary, Toronto and Dublin) expected to be in the office at least two days a week on our installation days.
• Flexible leave policy, with 20 days off per year encouraged.
• Annual consulting benefit is $2000
• RRSP matching and RESP contribution
• Cleoversary recognition program with special recognition at 3, 5, 7 and 10 years

The full salary range* for this role is $128,400 to $151,000 to $173,600 CAD. Please note that salary ranges may vary based on location and local currency. Additionally, benefit offerings may vary depending on the employee’s location.

*We aim to hire all candidates between the low end and midpoint of the full salary range. We reserve the midpoint to the high end of the salary range for internal employees who demonstrate high performance and continued impact at Clio. The final offer amount for this role will depend on the individual experience and skill set of the candidate. Please note that there is a separate set of salary ranges for other regions based on the local currency.

Diversity, Inclusion, Belonging, and Equity (DIBE) and Accessibility

Our team shows who we are, united by our mission. We are committed to Diversity, equity and inclusion. We take pride in building and fostering an environment where our teams feel included, valued and empowered to do the best work of their careers, wherever they choose to sign on from. We believe that different perspectives, skills, backgrounds and experiences lead to higher performing teams and better innovation. We are committed to equal employment opportunity and encourage candidates from all backgrounds to apply.

Clio provides accessibility during the recruitment process. If you need any accommodations, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.