Welcome to Neo Group – where growth and people thrive!

At Neo Group, our mission is crystal clear: we are driven to achieve profitability and expand in every operating market we enter. But it’s not just about numbers; It is about fostering an environment in which people thrive and grow. We are on a mission to establish our presence in as many regions as possible, all while ensuring our team members are supported and empowered to achieve their full potential.

Our vision? To build a resilient global business that stands strong in the face of local market changes. We are committed to improving the quality of life and growth opportunities for all participants, from our employees to our partners and beyond.

At the heart of everything we do are our core values: Trust, Development, Stability, People First, and Accountability. These values ​​are not just words on a page – they are the guiding principles that shape our culture and drive our decisions every day.

Join us at Neo Group, where we don’t just build a business – we build a community where growth and people come first.

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us on a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is looking for an enthusiastic, customer-oriented individual to join our team as a Customer Support Specialist. As a Portuguese Speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Portuguese speaking customers.

Responsibilities:

• Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through calls, chats and emails.
• Handle customer complaints and solve problems effectively.
• Ensure customer satisfaction through professional communication and courtesy.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and provide feedback to management.

• Fluent in Portuguese and English.
• Previous experience in customer support or similar role.
• Excellent communication skills, both written and verbal.
• A patient, empathetic and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Confident PC user (aware of cookies/cookies and why/when to clean them).
• Having experience with cryptocurrencies is a big plus.
• Ability to multi-task and work efficiently in a fast-paced environment.
• – Ability to work shifts – morning, afternoon, night. Ability to work 5 days a week (including weekends).

• 🚀Join us on an exciting journey to shape and revolutionize a new brand in the market
• Start your birthday strong! Enjoy a fully paid day off, worth €100 to make your day special, with heartfelt wishes from your team.
• Get 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with free online English courses.
• Join free book club sessions available in Russian and English
• Experience lively virtual team building activities, because work should be fun!
• Annual leave: 20 working days per year Are you ready to redefine the future of iGaming with us? Apply today and be part of something truly amazing!

• Fluent in Portuguese and English.
• Previous experience in customer support or similar role.
• Excellent communication skills, both written and verbal.
• A patient, empathetic and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Confident PC user (aware of cookies/cookies and why/when to clean them).
• Having experience with cryptocurrencies is a big plus.
• Ability to multi-task and work efficiently in a fast-paced environment.
• – Ability to work shifts – morning, afternoon, night. Ability to work 5 days a week (including weekends).

• 🚀Join us on an exciting journey to shape and revolutionize a new brand in the market
• Start your birthday strong! Enjoy a fully paid day off, worth €100 to make your day special, with heartfelt wishes from your team.
• Get 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with free online English courses.
• Join free book club sessions available in Russian and English
• Experience lively virtual team building activities, because work should be fun!
• Annual leave: 20 working days per year Are you ready to redefine the future of iGaming with us? Apply today and be part of something truly amazing!

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