Job Announcement: Secretary of the Veterans Cemetery Office

Job Announcement: Secretary of the Veterans Cemetery Office
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Job Announcement: Secretary of the Veterans Cemetery Office

degree

Astd10

Position location

Garrison Forest Veterans Cemetery

11501 Garrison Forest Rd

Owings Mills, Maryland 21117

Duties of the position

This position provides the necessary secretarial, administrative, and operational support to facilitate the Cemetery in carrying out its mission of appropriate service to eligible veterans, their family members, and service providers in planning and determining the Veterans’ final wishes for burial, providing appropriate services at the time of their death, and providing perpetual care for their final resting place along with care of all grounds and facilities associated with the Cemetery. In doing so, the position provides and gathers a wide range of information, initiates and coordinates a series of events and actions when preparing and carrying out the burial of a veteran/family member, and then assists in coordinating, reporting and supervising a large number of cemetery-related operations and functions to ensure they are completed properly to meet the State of Maryland’s obligations to veterans and the federal government. In the absence of the Superintendent and Assistant Superintendent (25% of annual schedule) this position will serve in some of the key roles of Superintendent and Assistant Supervisor including coordinating, monitoring and conducting burials, responding to internal and external clients in a timely manner, and ensuring all aspects of cemetery functions are properly performed which includes all aspects of management/staff duties, cemetery operations, and facilities. Supervises and directs grounds management, procurement, supply/inventory management, coordination with outside entities, implementation of policies and procedures, and other duties as assigned by the Cemetery and Memorials Program Manager.

Daily interaction with the public, funeral directors and other internal and external clients: The employee provides first-line contact and often sole contact with a wide range of internal and external clients requiring the employee to possess, display and implement an extensive working knowledge of cemetery operations, along with the availability of outside resources which are often associated with providing the best and most complete services to our clients (veterans, their family members and the public the people). The employee uses a wide range of communication tools and methods to communicate effectively in person, by telephone, electronically and/or in written formats with internal and external customers to meet or provide alternatives to their needs and requests. Acts as intermediary to supervisor and assistant superintendent, and maintains frequent contact with public and private sector executives, technical staff, and other officials.

Compile, evaluate, complete and index all files, forms and documents associated with the operation of the cemetery: The employee maintains and handles/properly organizes a large and growing collection (10,000+) of files containing sensitive, vital information relevant to current and potential burials. The position is also responsible for properly reviewing, creating, approving and maintaining new case files for eligible Veterans. This position assists veterans and their families in completing necessary applications and forms for relevant state and federal programs through which they seek assistance and/or services. Provides direction, follow-up, and ensures compliance from funeral homes and/or family members to submit all necessary paperwork (military discharges, proofs of residence, burial confirmations, death certificates, cremation certificates, burial passes, etc.) as dictated by eligibility requirements and type of burial requested by/for the veteran. Schedules burials, maintains a calendar/schedule of all upcoming burials, and provides effective channels for conveying information to other employees, providing a wide range of information important to the successful handling and completion of the burial.

Other duties as assigned

Minimum qualifications

Education: Graduation from an accredited high school or obtaining a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work that includes typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on an annual basis for the required education.

2. Thirty credit hours in the secretarial or office technology specialty from an accredited college may be replaced by thirty credit hours for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a noncommissioned officer in management classifications or administrative, clerical, or office services specialty codes in an administrative support work area on an annual basis for the required experience.

Required or preferred qualifications

  • – At least two years of experience working with computer systems and government databases.
  • Exceptional customer service for at least 2 years.
  • Experience working in a funeral home, cemetery, or hospitality industry.

Licenses, registrations and certificates

Not applicable

Special requirements

May be required to demonstrate the ability to type accurately on a personal computer keyboard at a minimum of forty words per minute, depending on the specific requirements of the position.

Selection process

Please ensure you provide sufficient information on your application to show that you meet the necessary qualifications for this hiring. All information regarding your qualifications must be submitted by the deadline. We will not take into account information submitted after this date. Successful candidates will be rated as Best Qualified, Best Qualified, or Best Qualified and will be placed on the Eligible (Hiring) List for at least one year.

Screening process

The evaluation may consist of an evaluation of your education, training, and experience related to the job requirements. It is important that you provide complete and accurate information about your application. Please report all experience and education related to this position.

benefits

More instructions

Online applications are highly recommended. However, if you are unable to apply online, a paper application and supplemental questionnaire may be submitted to: Division of Budget and Management, Recruitment and Screening Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the hiring deadline. No postmarks will be accepted.

For questions regarding this recruitment, please contact DBM’s Recruitment and Screening Department at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service at 1-800-735-2258.

We thank our veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, the State of Maryland is committed to recruiting, retaining and promoting employees who reflect the diversity of the state.

https://www.jobapscloud.com/MD/sup/BulPreview.asp?R1=25&R2=001362&R3=0024

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