About us:

For more than 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, monitoring, e-discovery and analytics solutions. We securely capture and store the communications data of the world’s most regulated companies, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Although we offer competitive compensation, benefits, and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a functional builder. A place for big ideas. New challenges. Pioneering innovation. It’s a place where you can make a real impact – and get recognition for it.

We believe that great companies thrive on diversity, inclusion, and the contributions of all employees. To this end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your turn:

The Cyber ​​Security Specialist provides support for a range of security services to our clients around the world. This position responds to security threats and vulnerabilities, meets security requests, and escalates network and system anomalies in alignment with operational objectives.

Your responsibilities:

• Providing first level support for security incidents and requests by monitoring alerts, owning and managing security incidents until they are resolved and security requests are resolved.
• Monitor network and system alerts, own and manage network and system tickets until handover to a member of the Operations/DevOps team
• At all times adhere to the separation of duties between your role as a member of the security team who monitors the activities of privileged users, and the privileged network and operations/DevOps team members who use their privileges to resolve incidents and fulfill requests in the production environment
• Providing high-quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary
• Recording and classifying incidents and incoming service requests
• Make an immediate effort to address security issues in a timely manner
• Make an immediate effort to escalate network and system issues in a timely manner
• Analyze events, incidents and security issues to provide recommendations for action
• Update employees and customers on the status of incidents and service requests at agreed upon time intervals
• Escalate incidents and service requests to appropriate resources
• Execute time-sensitive operational tasks as specified in the task list
• Create scheduled and ad-hoc reports using specific tools such as MS Office and specialized applications
• Training new employees
• Perform other security-related system administration duties as needed

About you:

• Knowledge of Internet and network technologies; Specifically, TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP, and FTPS; Internet and other networking technologies are an asset
• Strong understanding and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, server and network hardening
• Ability to write and modify scripts and/or programs in different languages, such as Python and PowerShell
• Working knowledge of security incidents and event management systems such as Splunk
• Proven proficiency in using MS Office and other desktop applications
• Previous experience in maintaining and troubleshooting daily operational processes, such as generating reports, verifying data, and data correlation
• Excellent verbal and written communication skills
• Extreme attention to detail and follow-up
• Ability to follow processes, multi-task and excel in a fast-paced environment
• Passion for customer satisfaction and responsiveness
• Systematic and creative approach to problem solving
• Recognized security industry certifications, such as CompTIA Security+

compensation:

Global Relay advertises the pay range for this role in accordance with BC pay transparency laws. Individual pay rates are determined by evaluating factors such as experience, skills, education and professional background.

The range below reflects expected annual base salary, which is just one element of our comprehensive total rewards package designed to reflect the pay philosophy, culture and values ​​of our company. We aim to foster an inspiring work environment and support the work and life rhythms of employees. We offer a comprehensive and extensive health benefits program, including virtual health care and a wellness allowance. Employees also receive allocated annual leave days, which increase based on length of service. Other benefits include: paid sick days, maternity/parenting enhancement program, corporate bonuses, and RRSP contribution matching program.

For employees based in Vancouver, we offer a subsidized meals program, thanks to our talented in-house culinary team!

British Columbia – Base Salary Range

$60,000 – $75,000 CAD

What you can expect:

At Global Relay, there is no cap on what you can achieve. It is a land of opportunities for activity, intelligence and impulsiveness. You will receive the guidance, training, and support you need to reach your career goals. You will be part of a culture that breeds creativity and rewards perseverance and hard work. You will work alongside smart, talented individuals from diverse backgrounds who have complementary knowledge and skills.

Global Relay is an equal opportunity employer committed to diversity, equity, and inclusion.

We strive to ensure that reasonable modifications, accommodations and personal time are tailored to each individual’s unique needs.

We recognize the importance of flexible working arrangements, and we encourage this in our work culture. Whether it’s flexibility in terms of working hours, work style or lifestyle, we want to make sure our employees have a healthy work-life balance. We support and value a hybrid working model that blends collaboration with the team in the office with focused time from the comfort of your home.

To learn more about our business, culture and community engagement, visit www.globalrelay.com.