About us:

For more than 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, monitoring, e-discovery and analytics solutions. We securely capture and store the communications data of the world’s most regulated companies, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Although we offer competitive compensation, benefits, and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a functional builder. A place for big ideas. New challenges. Pioneering innovation. It’s a place where you can make a real impact – and get recognition for it.

We believe that great companies thrive on diversity, inclusion, and the contributions of all employees. To this end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your turn:

Are you someone who thrives on keeping things running like a well-oiled machine, who can juggle multiple tasks at once, while making them seem effortless? Then this is the perfect opportunity! This role is the organizational backbone of our department and works closely with leaders and other team members to ensure deadlines are met, projects stay on track, and no details slip through the cracks. If you enjoy a challenging and problem-solving environment, you will feel at home here.

The Data Services team provides audit, e-discovery and data migration support to our global client base. The team is a dedicated professional services department providing service and industry expertise in data management inquiries for compliance, legal and business purposes. You will provide operational support to the Data Services Department by completing administrative tasks such as billing, shipping, reporting, and case creation, as well as overseeing all data room requirements, such as inventory, purchasing, maintenance, and physical media handling.

Your job:

Watching

• Ensure all security protocols are implemented and maintained to comply with internal and external audit requirements.
• Participate in organization-wide quarterly audits to ensure adherence to ISO 27001 controls.
• Support the business and department in providing examples of controls and tools for regularly conducted external audits.
• Track incoming and outgoing shipments.

maintenance

• Internal and external asset management, including data cleansing and physical media destruction.
• Assist in managing the hardware and software lifecycle.
• Catalog, format, and encode media as needed.
• Support custom partition requests such as mounting/removing hard drives from workstations.
• Assist in process improvement initiatives to enhance business continuity and risk management.
• Perform routine inventory management of internal supplies and equipment.

administration

• Provide administrative assistance and support to the Data Services team.
• Salesforce case creation, billing, and data entry.
• Manage and track courier and customs policies, procedures and rates.
• Provide documentation support to the Data Services team (e.g. meeting minutes, Salesforce reports, dashboards).
• Compile, coordinate, analyze, distribute, and verify department reports on an ongoing and timely basis.
• Ensure prompt communication and updates related to business operations and activities.
• Work closely with the Global Relay Management Department to coordinate inbound and outbound deliveries.
• Coordinate media transfers with internal departments across global offices.

an exercise

• Train team members on secure data room procedures and protocols as required.
• Ensure that all documentation and training materials relating to secure data room assets are up to date and complete.
• Support the training of new employees on all operations and administrative responsibilities of the department.

About you:

• Post-secondary education; University degree or equivalent experience.
• A minimum of 1-2 years of experience in a dynamic office environment is required.
• Previous fstration experience with the ability to manage multiple projects simultaneously.
• Excellent attention to detail and ability to work within defined legal policies and procedures.
• Strong written and oral communication in English.
• Excellent time management skills.
• Previous experience with Microsoft Office (Outlook, Excel), Salesforce, and Confluence (Jira) applications is required.

Working conditions:

• Standard working hours.
• Office requirements 100%.
• Covering statutory holidays as needed.

compensation:

Global Relay advertises the pay range for this role in accordance with BC pay transparency laws. Individual pay rates are determined by evaluating factors such as experience, skills, education and professional background.

The range below reflects expected annual base salary, which is just one element of our comprehensive total rewards package designed to reflect the pay philosophy, culture and values ​​of our company. We aim to foster an inspiring work environment and support the work and life rhythms of employees. We offer a comprehensive and extensive health benefits program, including virtual health care and a wellness allowance. Employees also receive allocated annual leave days, which increase based on length of service. Other benefits include: paid sick days, maternity/parenting enhancement program, corporate bonuses, and RRSP contribution matching program.

For employees based in Vancouver, we offer a subsidized meals program, thanks to our talented in-house culinary team!

British Columbia – Base Salary Range

$45,000 – $55,000 CAD

What you can expect:

At Global Relay, there is no cap on what you can achieve. It is a land of opportunities for activity, intelligence and impulsiveness. You will receive the guidance, training, and support you need to reach your career goals. You will be part of a culture that breeds creativity and rewards perseverance and hard work. You will work alongside smart, talented individuals from diverse backgrounds who have complementary knowledge and skills.

Global Relay is an equal opportunity employer committed to diversity, equity, and inclusion.

We strive to ensure that reasonable modifications, accommodations and personal time are tailored to each individual’s unique needs.

We recognize the importance of flexible working arrangements, and we encourage this in our work culture. Whether it’s flexibility in terms of working hours, work style or lifestyle, we want to make sure our employees have a healthy work-life balance. We support and value a hybrid working model that blends collaboration with the team in the office with focused time from the comfort of your home.

To learn more about our business, culture and community engagement, visit www.globalrelay.com.