location: We offer employees the opportunity to work flexibly from home, provided this is within the UK.

Job Type: Full time, 6 months FTC

hours: 35 hours per week, flexible working available

Closing date: October 31, 2025 Or sooner as applications will be reviewed on an ongoing basis.

This is an exciting time to join an organization that is instrumental in the UK higher education sector.

The Quality Assurance Agency is the UK’s independent quality body for higher education, and our aim is to ensure that students and learners receive the highest quality education possible. We have changed to meet the evolving needs of the reformed sector across the UK.

We are the UK’s body for quality and standards, acting as gatekeeper on behalf of the sector to reference points including the UK Quality Code for Higher Education, subject standards statements and higher education qualifications frameworks.

Across the UK we are the trusted partner of governments and funding bodies. In Scotland, Wales and Northern Ireland, we work collaboratively with industry to meet the needs of each country. In England, our highly successful membership program provides a rich source of resources for strategic leaders, quality professionals, students and learners alike. Globally, we are recognized as one of the world’s leading quality bodies and support the UK sector as it welcomes international students and expands its reach through transnational education.

We are a world-leading quality agency with unparalleled experience in providing impartial, collaborative, regulatory quality assurance and enhancement. We support universities and colleges in working with students, learners, governments, funders and regulatory bodies to demonstrate and promote the excellent quality and high standards of education they provide.

We are a remote-first organization and encourage daily flexibility. It is important to us that our business environment allows us to deliver our services in a manner and location that provides the best results for our stakeholders and clients and meets their expectations. Besides, we want individuals and teams to feel empowered to work where, when and how they want, provided the business needs are met.

About the role

We are looking for a User Researcher to play a key role in shaping how QA understands and serves its users. Reporting to the Head of Product, you will lead discovery and Jobs to Be Done (JTBD) research to uncover insights that drive better products and services, helping to embed user-centric practices across the organization.

In this role, you will design and deliver research across the product lifecycle, conduct interviews, surveys and usability testing, and translate findings into clear, actionable outcomes. You will also contribute to building internal research capacity by developing tools, templates and guidelines that make user research a core part of the way we work.

This is a 6-month fixed term contract, providing a fantastic opportunity to make an impact and gain valuable experience within our organisation

About you

We’re looking for someone with experience in qualitative and quantitative research methods, skilled at uncovering user needs and turning ideas into stories that inspire action. Experience with JTBD frameworks and user-centered design is essential, and familiarity with learning or knowledge management systems (LMS/KMS) is an advantage.

If you’re passionate about turning user insights into impact and want to help build a culture that puts people at the heart of every product decision, we’d love to hear from you!

More information about this role can be found in the job description. If you would like more information before applying, please get in touch careers@qaa.ac.uk

This is a fixed term contract for 6 months. Applications will be reviewed as they are received, and the role may close before the suggested closing date of 31 October 2025, so we encourage you to apply as soon as possible.

To apply, please create a profile on our recruitment portal and submit your CV with a cover letter outlining your experience, via ‘He advances“Button above. Only applications that include a CV and cover letter will be considered for this role.

The QAA recognizes the positive benefits of equality, diversity and inclusion. Our goal is to be true representatives of all segments of society, for everyone to feel respected, free to be themselves regardless of their identity or background, and to be able to give their best. We value the differences that a diverse range of backgrounds, experiences, perspectives and skills bring and strongly encourage suitably qualified applicants to apply and join us.

We are committed to ensuring accessibility for all applicants. If you require any reasonable adjustments to participate in the recruitment process, please careers@qaa.ac.uk. We are committed to working with everyone to understand the accommodations needed to ensure a fair and accessible process.

If you do not hear from QA within three weeks of the closing date of this vacancy, your application has not been successful. Please note that we are unable to provide feedback on individual job applications.