About GeoComply

We are GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad actors online, mitigate user friction, and protect businesses from fraud.

GeoComply has achieved significant business and revenue growth over the past three years and has been dubbed a “Unicorn,” and has been trusted by leading global brands and regulators for over a decade. Our compliance-level geolocation technology solutions are installed on more than 400 million devices and analyze more than 12 billion transactions annually.

And at the heart of it all are people, united by a deep commitment to solving problems and revolutionizing how people and businesses use the Internet to instill trust in every online interaction. With teams in five countries, three continents and a global customer base, we have no plans to slow down.

Opportunity

Are you passionate about preventing serious incidents and resolving them quickly? Do you thrive in a fast-paced, high-impact environment?

GeoComply seeks to obtain Incident management coordinator To join our team. In this pivotal role, you will be the focal point for promoting prevention, timely detection, rapid stabilization and resolution of serious incidents. You will ensure corrective actions are successfully implemented and support strict adherence to SOC2 incident protocols

What will you do?

• Key Incident Response: Coordinate real-time incident responses, immediately deploying necessary resources to minimize impact and meet internal and external SLAs.
• On-Call Duty: Participate in on-call incident management rotations as required by business needs.
• Progress Reporting: Maintain accurate and timely incident progress data, providing consistent updates through all internal and external communication channels.
• Lead Root Cause Analysis (RCA): Chair RCA meetings to identify root causes, contributing factors, areas for improvement, and propose actionable plans to prevent recurrence.
• Issue Management Collaboration: Work with problem managers on recurring incidents, ensuring preventive actions are tracked and implemented.
• Data Analysis: Collect and analyze incident-based data to create team metrics and KPIs.
• System Health Monitoring: Provide insights and monitor system health during high traffic events.
• Process Improvement: Continuously evaluate and enhance incident and document management processes to streamline efforts and improve resolution times.
• Report Creation: Help create effective reports for diverse audiences and provide relevant details promptly.
• Project Leadership: Lead ad hoc and strategic projects and initiatives independently or collaboratively.

About you

• Experience: 5+ years of experience in a similar incident management role.
• Facilitation skills: Demonstrated ability to facilitate and manage complex, multidisciplinary root cause reviews, concisely summarizing discussions and decisions.
• Collaboration and Communication: Strong collaboration and communication skills, adept at working effectively with diverse teams across different locations and cultures.
• Analytical Acumen: Deep analytical skills with a passion for gathering information from multiple sources.
• Drive to improve: Passionate about analyzing data and providing recommendations to leadership to enhance service availability and process improvements.
• Flexibility: Willingness to work within a global “follow the sun” rotation, covering local daylight hours, including holidays and weekends, on a rotating basis.
• Independence and Learning: Ability to work independently and learn quickly.
• Communication: Excellent written and verbal communication skills.
• Education: Bachelor’s degree in computer science, engineering, or equivalent work experience.
• Certification: ITIL V3 or V4 certification.

Required skills

• Experience in the gaming industry.
• Proficiency in the use of Atlassian, monitoring and on-call tools.
• Familiarity with AWS, GCP, and/or on-premises environments.
• Russian, Ukrainian and Vietnamese language skills are an added advantage.

If you are a proactive, skilled incident management professional ready to contribute to a fast-growing cybersecurity leader, we encourage you to apply!

Salary range

• 60,000 – 92,500 Canadian dollars, annual salary

Our compensation reflects the cost of labor in many global markets. The salary for this position ranges from 60,000 per year to 92,500 per year. Salary depends on several factors evaluated during the interview, including market location, knowledge, skills and experience related to the job. At GeoComply, our salary ranges are designed specifically for this purpose. They bear witness to the diverse range of skills and experiences that fuel our success.

In addition to our competitive salary package, we also offer the following personal and professional development benefits:
* Performance based bonus
*Stock plans
* Paid vacation and sick days
* Extended health benefits
* Generous learning and development allowance
* Sports and physical health budget (30% of the learning and development allowance)
* Philanthropic and DEI initiatives
*Team building events
* Mixed work (3 days in the office)

Apply now!

Are you interested in joining our team? Send us your CV and cover letter. We can’t wait to meet you!

Commitment to diversity and equality.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to apply only if they meet all the requirements. We focus on hiring people who value inclusion, collaboration, adaptability, courage and integrity rather than ticking boxes, so if this resonates with you, please apply.

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We do not accept unsolicited assistance from job search companies. All resumes or resumes submitted by search firms to any employee of our company without a valid written agreement for that position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral as there is no current agreement with the GeoComply Talent Acquisition Team. If agency agreements are in place, submissions must be made through the involvement of GeoComply’s Talent Acquisition team.

Why GeoComply?

Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact and have a team culture that can do just that.

To be successful in our organization, you need an enthusiastic attitude, professionalism and confidence to work willingly to prove yourself and your ideas and earn the trust of the organization.

That’s why we think you’ll love working with us.

We are working towards something big
We have built our reputation as a global market leader for geolocation compliance solutions for over 10 years. We are trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to expand into new markets.

Our values ​​are not just a buzzword
Our values ​​are the foundation of what we care about most as a company. It signifies the commitment we make to each other about how we act and what we stand for. They are our north star as we work together to build a company that we are all proud to be a part of. learn more, here .

Diversity, equity and inclusion are core to our identity
In collaboration with our team and external partners, we promote DEI in our recruiting and hiring practices; Scholarships and financial aid; Training and mentoring programmes; Employee benefits, and more.

Learning is at the core of our employee experience
At GeoComply, we foster an environment that enables every employee to gain the knowledge and abilities needed to perform at their best and help our organization grow. From our professional development budget to local training opportunities, knowledge sharing sessions and more, we continually invest in employee growth and career development.

We believe in being a force for good
We care deeply about our impact on the world and strive to make meaningful contributions to the communities in which we work and live. Our Impact Department focuses on philanthropic and social responsibility initiatives, including supporting our local communities, promoting equity, and harnessing our technology to protect vulnerable groups. learn more, here .

We care about our team
Our GeoComply team is talented, driven, hardworking and known for their positive attitude and energy. At GeoComply, we take care of our employees through the entire package. Team members are generously rewarded with competitive salaries, incentives and a comprehensive benefits program.

We value personal cooperation
GeoComply’s culture thrives on a dynamic mix of personal energy and independent focus, and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility of working from home. The 3-day office policy promotes teamwork and innovation, while also recognizing the importance of individual work styles and needs.

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At GeoComply, we live the value of acting with integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants from all backgrounds, experiences, beliefs and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (large or small) during our hiring process, please feel free to let us know so we can do our best to prioritize your needs.

We care about your privacy and want you to be aware of your rights. Please read our Applicant Privacy Notice Before applying for the job.