Haut.AI is a leading BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European venture capital firms and founded by AI scientists, we are at the intersection of two fast-growing markets: AI and beauty technology.

We are looking for an Account Manager who is highly motivated to ensure the long-term success of our clients. In this role, you will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing engagement with AI-based skin analysis technology. You will be responsible for building strong relationships, increasing customer satisfaction, and ensuring that our customers maximize the value of Haut.AI solutions.

What will you do:

• Develop and maintain strong relationships with assigned clients, becoming a trusted advisor and point of contact.
• Proactively engage with customers to understand their goals, needs, and challenges, and align our products to meet those requirements.
• Onboarding new clients, ensuring a smooth and efficient implementation process.
• Regularly check in with customers to monitor their satisfaction and address any concerns or issues.
• Collaborate cross-functionally with sales, marketing, and product teams to advocate for customer needs and drive product improvements.
• Providing training and ongoing support to our customers to maximize the benefits of our products/services.

What will help you succeed in this role:

• 4+ years of experience in customer success or account management roles in software or SaaS businesses.
• Good knowledge of e-commerce and popular platforms.
• Strong communication and interpersonal skills, with the ability to build rapport and trust.
• Proven track record of managing portfolio of accounts and increasing customer satisfaction.
• Excellent problem-solving skills and ability to navigate difficult situations.
• Understanding SaaS business models and AI technologies.
• Proficiency in English, other languages ​​are an added advantage.

Nice to have:

• Experience automating the collection and monitoring of customer health results
• Proficiency in integrating customer relationship management (CRM) systems with the company’s existing infrastructure

Why join Haut.AI?

• Competitive basic salary and clear bonus structure
• Fully remote location with flexibility across EU time zones
• Paid PTO
• Be part of a pioneering company revolutionizing the BeautyTech space
• Work in a collaborative, innovative and supportive team environment
• Make a tangible impact on product development and company growth
• Direct impact on company strategy and market expansion
• An opportunity to develop your skills and expertise at the intersection of science and beauty

To apply:

Please submit your CV to apply. We look forward to hearing from you!