Are you passionate about application development and driven to deliver high quality and innovative solutions? If so, we’d love to hear from you!

We are looking for a skilled and enthusiastic technical professional to join our support team as an IT Service Delivery Specialist. This role provides support to both the National Institute for Health Research Coordination Center (NIHR CC) and the wider School of Healthcare, Enterprise and Innovation (HEI).

Who are we?

HEI is home to research-focused companies that address key issues in healthcare and hosts part of the NIHR CC. The National Institution for Human Rights funds, enables and delivers world-leading health and social care research that improves people’s health and wellbeing and promotes economic growth.

This role falls within the Applications Support team responsible for the digital programs and services that support the work of NIHR CC and also provides wider support to the HEI School. More information can be found at: www.nihr.ac.uk. We encourage you to review our website Operational priorities And watch this Introductory video.

What will you do?

You will play a key role in supporting our digital operations resources, in particular our research grant application system used by NIHR CC and HEI. You will provide front-line technical support, maintain and test application functionality, and contribute to continuous improvement. Play a key role in our service delivery team, ensuring our digital platforms run smoothly and meet users’ needs.

Key responsibilities include:

• Collaborate with our users and third-party vendors to design and document solutions to facilitate the provision of research grant activities. This will include analysing, testing, configuring and maintaining applications to support these research activities.
• Providing frontline support, managing incidents for resolution or referral while maintaining detailed records of incidents in our support systems.
• Work with colleagues to provide innovative solutions that support our research goals.
• Ensure that our services are user-focused, reliable and compatible with evolving research needs.

Who are we looking for?

We are looking for a professional who constantly strives for excellence, embraces new challenges and demonstrates a customer-focused approach to service delivery. The successful candidate will be able to manage their own workload under pressure and will be able to adapt to evolving processes and priorities.

It may also be helpful to have experience using the following technologies/tools:

• Microsoft suite of products (Word, Excel, etc.)
• Complete product life cycle development
• Workflow-led development
• HTML
• Software testing disciplines and practices
• Third party sharing/management

Why join us?

We realize that our employees are our most valuable asset, and in order to take care of them we offer:

• Generous benefits package (see full details here)
• Culture of wellbeing and support – We have proudly signed up to the Six Standards of Mental Health at Work since 2019 and have been working on them.
• Hybrid work.
• Commitment to personal development, with opportunities for growth.

To learn more about working on our teams, visit our website website, Or watch the video below:

For an informal chat, contact: hei-peopleservices@soton.ac.uk

Please note: We reserve the right to close this vacancy early if we receive sufficient applications. Early application is strongly encouraged to avoid disappointment.

As a university, we aim to create an environment where everyone can thrive and be proactive in promoting a culture of inclusion, respect and equal opportunities. We believe that we can only truly achieve our goals if we are a reflection of society, so we are passionate about creating a work environment where you are free to bring your whole self to work. Thanks to our generous holiday allowance plus additional university closure days, we are committed to supporting our staff and students and are open to a flexible working approach.

Apply by 11.59pm GMT on the closing date. For assistance, contact the recruitment company on +44(0)2380 592750 or recruitment@soton.ac.uk Mentioning the job number.