location: 13 Banbury Road, Oxford

Are you an IT Support Administrator who is passionate about technology and providing exceptional support? Join the dynamic IT Services team at the University of Oxford and help ensure our world-class staff have the highest quality IT systems to do their work effectively.

about us

The IT Services Department plays a vital role in supporting the teaching, research and administrative functions of the University. Our Desktop Services team provides reliable and responsive support to staff across all departments, ensuring that technology enhances productivity, collaboration and innovation across the university.

What we offer

Working at Oxford University offers many exclusive benefits, such as:

• 38 days of annual leave (including public holidays), with the option to purchase up to 10 additional days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full maternity and adoption leave, plus 12 weeks of full parental/partner leave.
• Excellent Contribution Retirement Scheme.
• Affordable and sustainable mobility options, including a bike loan scheme, discounted bus travel and season ticket loans.
• Access to a vibrant community through social, cultural and sports clubs.

About the role

please note: Due to the practical and customer facing nature of this role, this role is site based at the University of Oxford, with no hybrid or remote working options.

• As an IT Support Administrator, you will provide second line technical support for Windows desktops across the University. Your work will include diagnosing and fixing hardware and software issues, deploying and rebuilding desktops, managing user accounts, and supporting employees remotely or on-site.
• You will monitor the Service Desk system, resolve or escalate incidents, and ensure accurate logs of hardware, software, and user activities are maintained. The role also involves contributing to technical documentation and staying up to date with IT developments to continually improve the service we provide.
• This is a customer facing role where you will interact with staff at all levels, requiring excellent communication skills and a professional approach to support. You will also have the opportunity to contribute to specialist projects, such as providing technical support for university examinations.

About you

• In-depth experience supporting Windows operating systems and desktop/laptop computers.
• Strong problem-solving skills and ability to diagnose hardware versus software errors.
• Understand networking concepts and software applications, including Microsoft Office.
• Ability to manage and prioritize workload, and work independently and collaboratively as part of a team.
• Excellent interpersonal and communications skills, able to explain technical issues to non-technical users.

Application process

To apply, please download:

• Cover letter/statement of support
• Your CV
• Details of two referees

the Closing date For applications 12 noon on Tuesday 21 October.

Interviews It will happen on Week starting October 27th It will be held in person in central Oxford.