A large account manager – 80,000 dollars to $ 110,000

About the role

As a large account manager, you will be a A reliable partner and the main calling point for customers who move the importantEnsure that they receive responsive and high -quality support and support cybersecurity. Customers will search for you for clear communication and reliable solutions, and you will build confidence through pre -emptive participation, patience and follow -up.

As part of this work that faces the customer, you will use your Project management experience To lead the complex initiatives of the range through implementation. You will manage time schedules and coordination through internal teams and external partners, and ensure that deliveries are fulfilled in fast -paced dynamic environments.

You will work closely with the technical programs manager and play a major role in the customer on the plane, manage continuous accounts, improve internal operations, and coordinate the team.

If you have a deep experience in managing customer relationships and excellence in directing complex projects while preserving the spirit of cooperation and confidence, we will love to hear from you. We are especially excited to meet candidates who understand the unique needs of the task -based organizations and defend the opportunity to support their work.

Responsibilities:

Account management

• She serves the position of account manager and the basic contact point for customers who move him the important, and build confidence through clear, flexible, flexible support and support for the patient while ensuring the needs of information technology and digital number.
• Pay the successful customer on the plane, ensure the alignment of the interior teams and ready to provide value from the first day.
• Facilitate effective communication through the internal teams and the owners of the customer through regular examination records and clear written communications.
• Ensure that customers are receiving services within their agreed work scope, while setting opportunities to expand the service in compliance with the customer’s needs and goals.
• Analysis of customer tickets and calls to identify patterns, suggests solutions proactively, and recommend improvements.

Project management

• Leading and managing complex technical customer service projects from identifying the spread through implementation, and ensuring that all clubs are met on time and within a scope.
• Supervising the planning of the project, managing the schedule and coordination through the interior teams and the external stakeholders to ensure the priorities of the capabilities and time tables.
• Maintaining accurate records of projects, deliveries and needs across customers and programs, including issues, risks, decisions and timetables.

Strategic partnership and support for the internal team

• Participate with the director of technical programs and technical programs to improve operations, advance the efficiency and ability of expansion, coordinate the team’s capacity and work burden to meet the needs of the customer and the project.
• Cooperation with internal teams to maintain and improve internal knowledge rules, project tracking tools, and documents.

• Supports enthusiastically allocated projects and initiatives throughout the organization, contribute to your experience, cooperation and problem solving in a fast -paced dynamic environment.

Qualifications

Experience/features necessary To succeed in this role in the character:

• At least 7 years of professional experience
• At least 3 years of experience in Account managementIncluding the ability to be shown on Building confidence -based customer relationshipsAnd at the same time Projects with high risk through stakeholders To provide high quality service.
• Experience showed in Project managementComplex project management through many stakeholders and efficiency using project management tools (for example: Monday.comAsana).
• strong Customer management experiencesE with a busy record of pre -emptive communication, building relationships and leading successful results.
• The ability to be proven Direct projects simultaneously From setting the range through implementation, guaranteeing priorities, ability, and temporal streams, deliveries are met on the customer.
• It showed the ability to Practice cooperation bullets And resolve the challenges through the internal teams and the external stakeholders.
• excellent Verbal and written communication skillsWith the ability to explain technical and safety concepts clearly for non -technical audiences.
• It showed the ability to Operations analysis, lead improvement initiatives, and developmental developmental processes That increases efficiency.
• Experience of leading teams and people’s managementIncluding determining expectations, providing comments, with capacity balancing and distributing the work burden.
• A real commitment to supporting organizations that depend on the mission to embody partners with. The ideal candidate will have a previous experience in work in or alongside non -profit organizations, campaigns or advocacy groups and brings the priorities of our unique customers and challenges in this role.
• to understand Principles of technology and digital securityEspecially in customer service contexts.
• Leading comfort projects in complex remote environments.
• Prepare to work outside normal working hours and travel as required.

Experience/features Beautiful to:

• Project management certificate is plus, but it is not required.
• Experience using Monday.com As a project management tool

benefits

• Remote work environment
• Health care packages contributed by embodying
• Higher, useful, paid leave
• Optional 401K identical by the embodiment
• Cell phone salary
• Annual learning and development salary

What can be expected from the recruitment process

• Candidates can apply by pressing the “application on the position” button and following the instructions.
• We ask all applicants to provide a CV and answer a set of request questions instead of a cover letter.
• Applicants who advance in this process will participate in a series of interviews with members of the personal team and will be asked to complete the evaluation of short skills.
• We aim to extend an offer by the first week of October. Requests will be reviewed on the basis of rolling, and candidates may be invited to examine the first phone after a short period of progress. We encourage those interested in providing their materials as soon as possible.