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This is a full -time job

a description:

We are looking for an experienced, paid tour manager, and solutions to lead all aspects of the customer round operations. This individual will supervise the prediction of tours, inventory planning, logistics services, road employees management, and customer service-which guarantees a high-services experience across the United States and Canadian. The ideal candidate brings a strategic mentality, calm behavior under pressure, and a deep experience in the area of ​​tourist goods.

What will you do:

• Planning the tour and prediction
• Developing and implementing tourist goods ’expectations based on historical sales, population sciences, and data for the place.
• Partner with internal teams to coordinate time tables to develop products, production and delivery.
• Cooperation with the artist’s management to align expectations with the schedules of tours and creative trend.
• Monitor and control the performance of the production line to increase sales and reduce excesses to a minimum.
• Roads and stock management
• Supervising all aspects of road stocks, including planning, warehouse coordination, and road levels on the road.
• Make sure all stocks are accurately tracked in systems such as ATVENU and Excel.
• Training, supervising and supporting road employees and representatives of tours to ensure consistency in implementation and reporting.
• Traveling to choose direct events to oversee implementation, training employees, and support the presentation of the presentation.
• Logistics and loyalty services
• Driving all logistical services related to American and Canadian touring, including shipping, customs and place coordination.
• Carrying out the processes and charges of the round in a timely manner, including basic sales equipment (POS systems, signs, offers, etc.).
• Maintaining the relationships of the seller and shipping partners to ensure effective, timely and reliable service.
• Settlements, finance and reports
• Collecting night settlements from places and road teams, and ensuring accurate and accurate reports in time for internal stakeholders.
• Maintaining updated financial tracking in all offers and directions.
• Auditing expenses, monitoring and monetary flow, and reporting contradictions or issues for financing and leadership.
• Providing regular summaries to perform the tour, risks and opportunities.
• Customer and internal cooperation
• As an essential contact point for the customer’s needs during trips.
• Communication between artists’ relationships, account management, ECOM, production, and financing to ensure alignment and implementation.
• Dreaches proactively from the road to report the development of future products and improve operations.
• Maintaining continuous communication with clients and account managers and leadership, and ensuring that expectations are exceeded in each step.
• Leading the round and development team
• Leading, leasing and training roaming staff and local sellers as needed to ensure quality, professional efficiency and brand alignment.
• Contributing to SOPS and preserving all processes related to tours to ensure consistency through customers and teams.
• It meets regularly with internal differences and customers to review performance, identify areas of opportunities, and solve challenges.

Who are you:

• 5 years of experience in tourist goods operations
• Efficiency in Atvenu and Excel
Excellent skills in dealing with others with written and clear communication
• Experience in managing the representatives of the American / Canadian / Canadian sellers, sellers and logistics
• A great interest in detail, strong time management, and organizational customs
• The ability to prosper in high pressure environments with composure and focus
• The mentality of solving strategic and creative problems with an engine for continuous improvement
• Prepare to travel when necessary and work flexible hours, including nights and weekends
• A passion for live music, the artist’s cooperation, and the experience of fans
• Experience in work in a fast -sized goods company
• The background interacting with artists’ teams, place contacts, and senior stakeholders
• Knowledge of tax compliance, local seller sources, and other related areas