Hexarad is a health care company, and we money with advanced medical imaging solutions. As one of the fastest assessments in the UK, we have been recognized as one of the best places in the UK to work in TECH 2023 and a future company in 2025.

We share the leading health care institutions to provide accurate and effective diagnoses. Our mission is to guarantee fast and accurate diagnostic results for everyone, everywhere.

As a product support specialist, reports to the producer’s president, you will be an important part of the product team and responsible for a variety of responsibilities to ensure the addition of our customers and businesses. This is a full -time role.

You will love this role if you are in your day …

Bring the curiosity of the person of the product, solve problems and the customer’s mindset that focuses on the role that requires you

• Work in the lock step with our products managers on a variety of responsibilities.
• Work closely with customers who use our programs facing the customer Optid and Reportrad Hub
• Deal with illustrations/software training and the establishment of customers on our program that faces customers. This will require the answer to the questions about “how to do” things, and thinking like a productive person to help improve the value provided from our customers’ point of view and solve the long -term problems.
• Administration of the account group and access to account and features of features, taking into account security, information governance and business impact
• Take advantage of patterns and observations in the workflow and customer behavior to clarify the best practices of customers and inform the product decisions
• Insect investigation, take a quality guarantee test and manage test scenarios
• Continuous problems and trends that must be solved by our program instead of operating, and communicating with our products managers around these.
• Supporting manual features, taking advantage of CSV exports and imports to update customer accounts, managing data formations and ensuring accuracy of data, integrity and quality.
• Product managers support for Metric and KPI tracking, and evaluating the results of product development efforts.
• Support sales by improving data groups for sales scenarios in our sales experimental environments.
• Cooperation with the success of customers, account management and other teams responsible for supporting the communication services used by our customers
• Other custom projects as directed by the head of the producer

Ownership

• 3-4 years in the product support, quality assurance, or a similar job within a product team in an early company from the stage (startup or expansion)
• An experience facing the customer
• Experience in an environment centered on products that are thinking about products
• A real desire to help customers solve problems, and to understand that the program is just one of the many ways to do so.
• Energy and flexibility to accomplish matters
• Combine the amazing mentality of entrepreneurship with the connection of excellence
• Difficult skills. You
  • You have exceptional communication skills
  • You have a technology acne related to software applications
  • Und Ux thinking
  • Development or Technical Skills (Data Analysis, the Basic HTML/CSS, coding in any language, writing SQL, error correction or quality guarantee)

You will not like this role if …

• Uncomfortable to replace the context and uncertainty, according to the daily reality, you will have different tasks and duties
• Not at your best in a fast -paced environment
• Do not give priority to excellence (as is distinguished from perfection) and successful results
• They are not sincere in intellectual terms in the quality of delivery and results
• Watch the mistakes and failures because the end, instead of opportunities to learn, do better and turn them into victory

Please apply by sending a CV to (Email protected)