Job title: Customer Participation Expert (CEE)

Reports to: Operations Supervisor

FLSA case: uncomfortable

Section: Correspondence Services

Location: About a distance

Beginning date: August 18, 2025

About ActiveGAGE:

Activengage was founded in 2007, it transforms the online shopping experience by creating conversations that mean that confidence adopts and leading procedures. We are a fast -growing company on a mission to provide the most reliable live chat service for companies in the world. If you are passionate about technology and eager to make a change through influential communication, ActiveGage may be suitable for you!

What you will do as an expert in customer participation (CEE):

As an expert in customer participation (CEE), you will play a major role in providing exceptional customer service through dynamic conversations in actual time. Your goal is to build confidence and direct consumers towards taking enlightened decisions. Our CEES does not rely on text programs – you will need to think about your feet and customize each conversation to meet the unique needs of each customer.

You will get a comprehensive training to make sure that you are fully equipped to excel in your role and support our customers with confidence.

Main responsibilities:

• Communicate with customers through direct chat, and provide accurate, accurate and personal responses to inquiries.
• Take advantage of active listening and critical thinking to adapt to the needs of each customer.
• Share continuous training and development opportunities to constantly improve your skills.
• Participate in Slack, Gmail and other communication platforms frequently throughout the day.
• It responds to any calls, email messages or other communications with timely management.
• Employees are expected to have a camera during all virtual meetings to ensure active participation and participation.

What you will need to succeed:

To flourish in this role, you must have the following skills and qualifications:

• The speed of writing is not less than 45 words per minute
• Efficiency in written rules and communications
• Strong active listening and communication skills
• Comfortable with multiple tasks, including navigation on multiple screens while writing
• The ability to explore and fix errors for basic and technical problems
• Energy, enthusiasm and professional efficiency in all interactions
• Attached to the details with a strong focus on providing exceptional customer service
• It focuses on the profession and is keen on growing with the company
• Prefer to experience previous customer service
• Language fluency in the written English and Spanish language
• The end of the weekend after the initial training period

Technical requirements:

To make sure that you can excel in your far position, you will need to meet the following technical specifications:

Desktop computers and peripheral appliances

• PC or Mac runs the latest operating system
• 4 GB of minimal random access memory. It prefers 8 GB
• The second screen required
• Webcam and headphones with a microphone canceling noise. The camera should have at least 720 pixels with automatic concentration and automatic white balance of a well -quality video. The web camera is highly recommended when the webcam is not used.
• Update the active protection program for viruses and harmful programs and properly form the protection wall.
• Google Chrome browser with the latest updates
• Surprising internet connection. The internet connection should be stable and fast enough to support video conferences. Evidence of 10 MB per second download x 2MBPS download (at least) speed and reliability will be required.
• The work environment at home that prevents others from displaying information on your screens

What we offer:

• Competitive wages: starting from $ 15 per hour with growth opportunities
• Comprehensive Training and Support: To ensure your preparation for success
• Paying tuition fees to support your continuous education
• Paid vacation: 12 days in the first year, after 18 days of one year
• Full -time hours with transformation options to support the balance of work and life
• An employee referring program to help you gain additional income
• Benefits of medical, teeth and vision
• Growth opportunities for local candidates to enhance their career
• An attractive work environment from home
• A fun culture that focuses on people where employees are estimated and supported

What you can look forward to:

In ActiveGage, you will have the opportunity to build a satisfactory profession with a direct impact on customer experiences. Whether you are providing customer service, applying to training or exploring management, job tracks are varied as they are exciting.

You will gain a feeling of pride, knowing that your role directly contributes to our continuous growth and success. Since we support your development, you will have the opportunity to develop your skills set and explore new areas of work, from customer service to management, marketing and beyond.

The following steps for the specific applicants:

• Step 1: Complete an online video introduction through Willo and writing test.
• Step 2: Send a screenshot for your technical preparation that meets the minimum requirements. Detailed instructions will be provided.
• Step 3: Join us for an interview with Google with our employment team members. You will be able to show the preparation of the home office and technical compliance.

Our next training session begins on Monday, August 18, 2025. The training will last for 3 weeks from 11:00 am to 8:00 pm and will be taken away from Google meetings. We are currently employing the following transformations, which are subject to change based on work needs:

• 11:00 AM – 8:00 pm
• 12:00 pm – 9:00 pm
• 1:00 pm – 10:00 pm

interested? Learn more about us here:https://www.youtube.com/user/activeGage/feature

Learn about our culture!