Who we are:

For more than 20 years, Global Relay has set the criteria in archiving institutions information with the leading cloud solutions in industry, monitoring, Edksviri and analyzes. We pick up and maintain communication information in the world’s most organized companies, give them more vision and control their information and ensure compliance with strict regulations.

Although we provide competitive compensation, benefits and all other privileges one expects from a firm company, we are not your model technology. Global Relay is a professional construction company. A place for big ideas. New challenges. Pioneer innovation. It is a place where you can make a real effect – and is recognized.

We believe that wonderful companies are thrived on diversity, integration and the contributions of all employees. To this end, we recruit candidates from different backgrounds and enhance a working environment that encourages employees to cooperate and learn from each other, completely free of barriers.

Your role:

We are looking for a very enthusiastic individual focusing on the customer to join the global relay customer services team.

As part of the customer services team, the manager and customer services will lead the global teams facing customers in an environment around the clock throughout the week. You will be responsible for the team’s daily operations, as a team of 6-12 leads experts with experience. The director will build strong relationships with their peers to implement departments strategies.

In this role, you will have the opportunity to employ a growing team and lead it. Your responsibilities will include reporting the main standards, dealing with the customer’s escalation and setting opportunities to improve the customer experience. You have a strong technical background and explain the experience needed to direct the accuracy of the complex case, implement best practices and maintain a high customer satisfaction.

Your responsibilities:

• A team responsible for providing a high level of technical support and customer satisfaction.
• It takes place weekly 1: 1s, and is a performance review; The guides and guides the professional and technical development of your team members.
• It provides continuous reactions, deals with weak performance, recognizes individual power points and the contributions of your team members.
• Developing a superior understanding of global relay products and services.
• It monitors and analyzes support measures, customer reactions, and the system performance to push continuous improvement.
• It manages employment plans and scheduling.
• Open contact between technical support and other departments within the global relay is easy.
• They cooperate with development and product teams to address software problems, error repairs and advantages.
• Provides training and guidance to support employees to ensure the development of continuous skills and the performance of the high team.
• Residence has been updated on industry trends, emerging technologies and best practices to improve support operations.
• Manades and resolving the escalation related to the process of support, direct reports or product.
• Supervising documentation of support operations, common questions, and knowledge base articles to enhance self -service capabilities.
• Providing a global level customer experience throughout work.

Your skills:

• It builds strong relationships with their peers and stakeholders to achieve common goals.
• As a subjective start, it can work independently and reliable with minimal supervision.
• It explains the strong ability to work comfortably under pressure in a fast -paced environment and is able to deal with difficult situations with integrity, sympathy and sincerity.
• Adaptation and interlocutors quickly under the changing circumstances and circumstances; It embraces new challenges and modifies methods as needed.
• It presents the skills of good judgment, define priorities to solve problems in a proactive and independent manner and take strong decisions.
• It shows wide knowledge of challenges and the benefits of supporting the SAAS environment.
• It has a strong ability to respond and effectively remove road barriers that affect the efficiency of the team.
• It is understood and able to communicate at all levels to influence business and customers from service accidents.
• Technical recovery reduces the service and regains it, which reduces the impact on customers for major accidents while considering all aspects of accident management.
• It defines opportunities to improve the efficiency and effectiveness of the team.
• The new products, services and features ensure completely supportable and meet non -functional support services requirements.
• Determines and recruits an exceptional talent to improve the team of skills and experience in the team.
• It runs direct reports at different levels of technical knowledge, expertise, skills, experiences, and technical focus areas.
• It represents the strong and verbal communication skills to manage the reactions of both the customer and the internal organization.

About you:

Successful candidates will appear strong communication skills in the field of communication and individual management and will work as elegant relationships that show effective leadership through change. The successful candidate has a busy record as a server commander, with a strong focus on clearing road barriers and enabling their teams to support customers. You will have a leadership experience in a client support environment or the end user and have strong technical capabilities to solve customer service.

• Previous experience in the Sais Organization or Foundation.
• After high school (preferably a bachelor’s degree).
• 10 years supports Saas experience in the customer’s confrontation role.
• At least 5 years of progressive leadership experience within the Support Organization.
• Exceptional communication and cooperation skills, which allows you to build effective relationships with those with technical and non -technical interest.
• A strong ability to set priorities and coordinate work efficiently and effectively.
• The ability to adapt to working with multiple teams in projects with varying degrees of flexibility/solidity.

Work conditions:

• Global Relay Client Services is a 24 x 7 team that uses a follow -up model.
• Managers may be asked to work outside working hours, including weekends and legal holidays.
• This is a role in the entire office, with flexibility as required

compensation:

Global Relay announces the scope of wages for this role in accordance with the laws of transparency wage in British Columbia. Individual wages rates are determined by evaluating factors such as experience, skills, education and professional background.

The range below reflects the expected annual basic salary, which is only one component of the comprehensive comprehensive bonus package designed to reflect the philosophy of our company’s wages, culture and values. We aim to enhance an inspiring work environment and support the rhythms of work and life. We offer a comprehensive health advantages program, including virtual health care and well -being allowance. Employees also receive dedicated annual vacation days, which are increasing on the basis of possession. Other advantages include: paid satisfactory days, maternity/parenting promotion program, corporate rewards, and RRSP joint stock match.

For employees residing in Vancouver, we offer a subsidized meals program, in order to courtesy for the talented cooking team at home!

British Colombia – the basic salary range

100,000 dollars – 130,000 Canadian dollars

What you can expect:

In Global Relay, there is no roof for what you can achieve. It is a land of opportunities for vitality, smart, paid. You will receive guidance, training and support you need to reach your career goals. It will be part of a culture that generates creativity, perseverance and hard work. It will work alongside gifted smart individuals from various backgrounds, with complementary knowledge and skills.

Relay Global Relay is an equal business owner in overcoming diversity, fairness and inclusion.

We seek to ensure reasonable adjustments, accommodations and personal time to meet the unique needs of each individual.

We understand that flexible work arrangements are important, and we encourage this in our work culture. Whether it is flexibility about working hours, working style, or lifestyle, we want to make sure that our employees have a healthy balance/life. We support and appreciate the hybrid business model that mixes cooperation with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture and community participation, you prefer to visit www.globallay.com.