Summary of the job

• The brokers sales manager uses customer service and marketing functions for expected customer care through the sales track, from adding expected customers to the gate through purchase (and repeating purchases).
• Bridges use different ways to reach customers, including email, phone, social media, direct mail and even old tactics from door to door.
• Executive managers in sales in the intermediaries run, support them and communicate with customers to ensure the management of all expected customers and their transactions are successfully completed.
• It is expected that they will only follow all the expected customers who have been transferred to them, work on all the stages following the specific policy and procedures, and ensure that all transactions are completed successfully.
• They transfer all the problems they faced during the process of treatment and comments from the customer to the brokers official for a quick solution.

Responsibilities

• Acquisition and retaining brokers and clients through marketing non -communication mode
• Follow -up strongly with all the expected clients referred to by the brokers and ensuring a successful closure of the fall offers
• Specified B2B and B2C handles, after all specified procedures and ensure that the transaction has been successfully completed.
• Deal with customer inquiries via phone calls, email messages, live chats and social media channels.
• Solve the customer’s problems or problems by clarifying the complaint, identifying the cause of the problem, and choosing and explaining the best solution to solve the problem. Accelerate correction or modification; Follow -up to guarantee the decision.
• Gaining mediators through referral methods from both current and potential customers.
• The effective market products are effectively for current and potential customers when need arises.
• Sources for potential customers can lead to customers to do business with us.
• Determine and evaluate customer needs. To achieve satisfaction
• Management, support and delivery of customer satisfaction levels with regard to Rosapon Financial Services products
• Involving customers at the beginning of their subscription; Successful guarantee of seizure and autumn management management throughout the transaction phase, which may be a risk of dissatisfaction.
• Delivery of detailed reports on Clientsrequests and comments to help strategic and administrative decisions.
• Send the status and brief report of the broker official to update the broker ‘Sportalonaweklybasis
• Any other task as appointed by the line director.

requirements

• Bachelor’s degree in marketing or any relevant study field.
• Previous work experience is a similar role.

Skills/competencies:

• Excellent communication skills
• Good negotiation skills
• Basic competencies in the use of microsoft tools
• Personal relationship skills and relationship.