The opportunity to work

position: Customer Services Director
organized: Community capital
location: Ontario/remotely. Sometimes travel will be needed inside and outside Ontario.

• Apply by: October 24, 2025
• Start date: January 5, 2026
• salary: 90-115 thousand dollars, commensurate with experience
• Job type: Permanent full time

About texture

In Capital Community Capital, we give the democratic character how societies are invested in their future. As a major influence on investing in a non-profit organization, we support other community organizations through the process of raising community bonds-an innovative financing tool used to finance social and environmentally useful projects.

TAPESTRY customers have succeeded in collecting more than $ 130 million of community investment from thousands of investors from retail and institutions. Our innovative approach supports community organizations with expert guidance, specially designed investment platform, and a deep passion for social change. We support organizations by structuring their investment offers, advice on donation collection, and providing an investment management technology platform.

TAPESTRY rapidly grew with energy and starting spirit, driven by a bold vision for the future. To maintain this momentum, we are looking for a strategic, commercial and innovative leader to join our big team.

About the role

Customer Services Manager will provide leadership for our customer campaigns team, ensuring that Tapestry provides exceptional, developmental and sustainable services for an increasing base for community bonds. This role is supervised by the campaigns team and leads our work in helping exporters to design and launch campaigns to collect capital by issuing community bonds.

As part of the Supreme Command team, the manager will work closely with the participating executives and the director of growth and partnerships to determine the organizational strategy, track progress against major performance indicators, and ensure long -term financial sustainability. The director may also submit from time to time to the Board of Directors to share updates about customer services and organizational performance. They will also participate in the development of business to ensure the adequate source, the price model, and the team’s time management – which makes them an important player in keeping the customer and general organizational success.

During the first three months, the manager is expected to participate in the daily operations and work that faces the customer to gain a strong understanding of the activities and operations of the campaigns team. After this wild period, the focus will turn into strategic leadership – directing the team at a higher level while returning to direct participation in individual campaigns.

This is a strategic role and faces outside: The manager will be a major representative of the fabric for exporters, and to build reliable relationships that ensure long -term participation while leading internal innovations to make our services more efficient and developed.

Main responsibilities

Strategic leadership and change management

• Paying the organizational change to make customer services more efficient, developed and sustainable.
• Driving and launching new service models, including online learning, dust -based delivery, and improved customer confrontation tools.
• Update operations while maintaining TAPESTRY’s commitment to strong customer relationships.
• Cooperation with the leadership team to form the strategy, setting regulatory priorities, and ensuring financial sustainability.
• Leadership managers, teacher, support and team members, enhances accountability and independence with a focus on sympathy
• Building a culture of trust, cooperation and continuous improvement.
• Encourage employee independence while setting clear expectations and common goals.

Customer service service

• Ensuring customer experiences are constantly high quality in all programs and services.
• As a face of clients for customers, enhance long -term relationships and ensure retaining.
• Partner with business development to assess new opportunities, ensure compatibility with collective ability, pricing models, and organizational goals.
• Providing systems to collect, measure and dispose of the customer’s notes.
• It is a reliable host and an escalation point for the main customer issues, with a focus on the solution instead of daily management.

Operating control

• Supervising the customer services team to provide services to community bonds that export customers to support and ensure effective, accurate and compatible services.
• Developing systems to monitor customer services provided compared to agreements and accurately track service expectations, managing domain change requests and providing ideal services to exporters throughout their life cycle with FAPESTRY.
• Development and management of the departments budget and submit regular reports to the high leadership team.
• Monitor the progress of the main organizational performance indicators.
• Ensuring the adoption of consistent tools, systems and processes and consistent use of internal services and services facing the customer.

Skills and experience

• The experience that has been proven to lead customer services, operations or campaigns (in the financial services environment that depends on the task or will be excessive).
• Strong change management skills and project management; The ability to lead the difference successfully through transition and growth.
• Success showed the construction of developed systems and operations.
• Financial acumen: the ability to create, manage and track budgets compatible with organizational goals. Experience and management of P&L team.
• Strong multi -functional cooperation skills; Creating effectively with their executives and through departments.
• The experience of technologies facing the customer, digital learning, or creating services is an additional advantage.
• Experience in the exempt market/securities/social financing, and it is ready to cover the professional development of the appropriate candidate.

Personal features

• We are looking for a strong strategic and practical leader.
• Change guided, innovative, open to trying new methods.
• The difference can be able to trust them with independence and accountability.
• It focuses on the customer but understands the need for a high -touch service balance with developmentable models.

Compensation and benefits

• Competitive annual salary: 90,000 dollars – $ 115,000, based on experience.
• Flexible work environment: Enjoy a distance approach with the option of working from home or our main office in Toronto or paid membership to a common work space in your community.
• Generosity: Four weeks of paid leave, in addition to closing the additional winter vacation office for two weeks. In addition, Friday for half a day during July and August and your birthday as an additional paid commander. Ten healthy paid healthy days in addition to two societal days driven by volunteering to contribute to your community and/or fabric.
• Comprehensive health coverageExtended health benefits, including paramedic care, teeth and vision.
• Financial concessions: RRSP matching plan, 50 % payment of home internet and 80 % of mobile phone expenses.
• Technology support: A new laptop.
• Vocational growth: Participate in shaping the growth of a unique and effective organization, and receiving support for continuous learning and career development, which includes three days of professional development annually.

How to apply

Please send a coverage letter and resume your name as the file name in PDF and complete the application form to https://secure.collage.co/jobs/trec-tapestry/56342 By the end of October 24, 2025.

In your coverage letter, describe your team management team, customers and account, how you have P & L for your department, and any experience in an increased and measuring institution, as well as how you will be the successful customer services manager.

If you need special accommodations due to a different set of capabilities, please contact us on karen@tapestrycapital.ca .

Table of temporary selection

● The deadline for the application: October 24^Y

● Interview the candidates who have been inserted long

● First round interview*weeks from 3 to 12 November

● The second round interview: the week from 24 to 8 November

● Offer sent: The fifth week of December

● Start date: January 5

*The candidates who were chosen for the interview will be paid a salary of $ 75 for each interview with whom they participate and an additional amount to complete the task in the interview in the second round.

Commitment to justice, fairness, diversity, inclusion and belonging

We are committed to the values ​​of justice, fairness, diversity, integration and belonging, and therefore we are strategically committed to being an equal employer, and evaluating all requests without discrimination or bias. We appreciate and welcome the applications of various experiences. We encourage you to apply even if you do not meet all the above requirements.

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