Who we are:

For more than 20 years, Global Relay has set the criteria in archiving institutions information with the leading cloud solutions in industry, monitoring, Edksviri and analyzes. We pick up and maintain communication information in the world’s most organized companies, give them more vision and control their information and ensure compliance with strict regulations.

Although we provide competitive compensation, benefits and all other privileges one expects from a firm company, we are not your model technology. Global Relay is a professional construction company. A place for big ideas. New challenges. Pioneer innovation. It is a place where you can make a real effect – and is recognized.

We believe that wonderful companies are thrived on diversity, integration and the contributions of all employees. To this end, we recruit candidates from different backgrounds and enhance a working environment that encourages employees to cooperate and learn from each other, completely free of barriers.

Your role

The customer’s support team is part of the Frontline team, which provides 24 x 7 customer support, which will help ensure that global deportation services services are operating properly for each customer. It provides ultimate user support, exploring and fixing errors using the creative investigation to solve any technical problems.

The responsibility of the team, but not limited to, includes managing applications related to global relay applications services for our customers such as App Global Relay App Messenger, text messages, voice, WhatsApp and personal search for our customers, and providing quick and polite implementation assistance to our customers.

The team can communicate effectively and writing in addition to in -depth cooperation with internal support teams and product teams in a fast -paced environment to reduce risks and errors in the production environment.

Therefore, if you enjoy learning new things, getting down technical problems, getting out of registry files, forming programs or exploring and repairing errors in home solutions, this is the opportunity for you!

This role will be completely at the site in the Gastown Office.

Your responsibilities

• Contact customers of global relay applications and internal teams in managing global deportation applications for our customers via phone calls, email messages and tickets system
• Take ownership of requests and cases for international deportation applications that include on board and provide and implement international deportation applications and all their advantages such as;
  • Immediate correspondence and managing guide
  • Textual and voice messages include GR applications (virtual, hosting and continuing)
  • Enabling WhatsApp services on GR apps, including the company’s number on board
  • Managing the GR application features such as enabling international features
  • This may also include the Saml/SSO and SYNC/SCIM management for the GR Services
• Provide support for the GR application application from the first level for our customers in the GR app, including user management and license management
• Use salesforce and Jira and various interior systems as well
• Provide a experimental test and experimental clarity on new versions and services in global deportation applications services
• Analysis of features of features and errors and the creation of an escalation tickets to 2^{The second abbreviation} Supporting the level application and the products concerned with the investigation and decision
• You will help us understand customer trends, document and notice what you notice to your leadership in order to improve customer experience
• You will help us understand customer trends, document and notice what you notice to your leadership in order to improve customer experience
• Often, he participated with the internal teams to pay sales and development and solve major accidents and activities, and to deal with all customers who face communications to determine clear expectations through the closure
• Picking, reusing and sharing knowledge using our internal solutions, and contributing to the learning and success of your team, and the company through cooperation and assistance in documents
• Work closely with product development teams and quality guarantee team
• It operates as an escalation point or point of contact for both technical and procedural issues related to support or customer issues

About you

• At least 1 to 2 years experience in the SAAS Business Type and messaging applications
• At least 1 to 2 years of experience in the auxiliary office environment or service office
• Critical and ready to work with difficult customers with time restrictions
• Capable of working in a flexible variable

compensation:

Global Relay announces the scope of wages for this role in accordance with the laws of transparency wage in British Columbia. Individual wages rates are determined by evaluating factors such as experience, skills, education and professional background.

The range below reflects the expected annual basic salary, which is only one component of the comprehensive comprehensive bonus package designed to reflect the philosophy of our company’s wages, culture and values. We aim to enhance an inspiring work environment and support the rhythms of work and life. We offer a comprehensive health advantages program, including virtual health care and well -being allowance. Employees also receive dedicated annual vacation days, which are increasing on the basis of possession. Other advantages include: paid satisfactory days, maternity/parenting promotion program, corporate rewards, and RRSP joint stock match.

For employees residing in Vancouver, we offer a subsidized meals program, in order to courtesy for the talented cooking team at home!

British Colombia – the basic salary range

60,000 dollars – 70,000 Canadian dollars

What you can expect:

In Global Relay, there is no roof for what you can achieve. It is a land of opportunities for vitality, smart, paid. You will receive guidance, training and support you need to reach your career goals. It will be part of a culture that generates creativity, perseverance and hard work. It will work alongside gifted smart individuals from various backgrounds, with complementary knowledge and skills.

Relay Global Relay is an equal business owner in overcoming diversity, fairness and inclusion.

We seek to ensure reasonable adjustments, accommodations and personal time to meet the unique needs of each individual.

We understand that flexible work arrangements are important, and we encourage this in our work culture. Whether it is flexibility about working hours, working style, or lifestyle, we want to make sure that our employees have a healthy balance/life. We support and appreciate the hybrid business model that mixes cooperation with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture and community participation, you prefer to visit www.globallay.com.