Company description:

Curls Monthly is a viral subscription membership that converts frizzy hair care by providing five curved products directly coordinated to the gates of our organs every month. We are a rapidly developed brand, recognized with an emotional community of more than 1.5 million social followers, and we have just started.

Our team is small, but it is great. Paid, paid, and feeding the belief that frizzy hair is better worth. We are looking for hungry and ambitious people who want to help expand the scope of subscription that changes the hair industry.

We are not just looking for a person with artistic skills required by this function – we are deeply interested in culture. If you are a person who flourishes in a positive, cooperative and mental environment, you will feel at home with our team of happy and enthusiastic employees.

Job title:

Life and Subscription Director (full -time, distance)

Private retrospective, tiles, LTV, customers on board and gate technology.

Role summary

• DRI subscription growth: Reducing Churn and increased Arpu/LTV.

• Build and operate the Dunning System, flow the concept of cancellation, on the plane that pays use, and upgrade campaigns (quarterly bills, 28 days)

• Carry out for 28 days to add an additional annual bills course

• Create advanced cancellation and construction flow

• Install the backup + smart simulation to remove 1.2-1.7 points from the involuntary mixture

• An autopsy and recharge solution + Shopify API workflow for more smooth customer experience.

The main basic performance indicators (you have these T60 averages)

• Churn Churn % (bottom)

• Cancel a rate of % (UP)

• Curn % (bottom)

• % On quarterly bills and 28 days (UP)

• Arpu/AOV and LTV (UP).

Responsibilities

• Dunning: Carry out the backup patch, re -attempt tables, and prior; Measurement of recovered revenue

• The concept of cancellation: Create, implement and test the surveys of causes, cancel videos, solve one TAP, etc., etc.

• Rhythm upgrades: The launch of the billing boxes for 28 days and Lite/Premium; Create a promotion upgrade

• Labor portal / client experience: simplification to reduce fatigue-

• Information groups and paintings: Create Scorecards T60 cards; Reasons for the brand weekly reviews

• Run 3 tests / week: 1 dunning, display the concept of cancellation 1, 1 onboarding / cadence.

• Receive initiatives for new subscribers (x free for life, $$ Off, etc.)

• Make sure that the Respify + Recharge applications are smoothly working- and they solve.

• Create and implement reward / referral programs.

PEREREQs and Skills

• 3-5+ years in the DTC/CRM (Klaviyo/SMS subscription cycle, subscription applications- we use recharge).

• It is good at analyzing the dust, hitting mathematics, and providing the test.

• He writes clear summaries/copies/wire frames; The independent of the heavy heavy is managed/UX.

• Light Dev/UX/APIS can be managed as needed.

• It understands financial affairs and can report it because it relates to the new initiatives of the new subscribers (Free X for Life, $$ Off, etc.)

• Tools: Shopify + Recharge, Analysis.

compensation

How to work

• The first result, test, and data fluently. You suggest: building, testing and reporting a week.

• Simple scales: Determining the priorities of the plays that have proven their usefulness before the plays “Fools”.

• Premium, able to work on your own.

• Large energy with a can-pious position.