Direct Technical Support representative – full -time, the weekend requires (SAT + Sun) – $ 40,000 per year + Benefits (sites: California, Idahu, Oregon, Texas, or Washington)

It’s time to use another amazing person again. Can the choice of garbage be! Are you an analyst of the trick problems that you like to provide first -class customer service? Can you provide amazing and personal phone support? If you are good in diagnosing technical problems, enjoying the help of customers, and you can provide a great experience over the phone, chat and e -mail support, please apply!

Porkbun is a registered name of the entire distant field. We look forward to adding many full -time technical support representatives in the United States. We rented from within the states in which we already work; Civilization is limited to: California, Idahu, Oregon, Texas or Washington.

From .com to .pzza to .Plumbing, Porkbun sells more than 500 directors ’extensions for consumers. It means a meaningless interface and highly developed prices that we add new customers at a great rate. We are registered for individuals who enjoy cunning in technology like developers. At the same time, the deals fishermen are happy to learn that we are providing incredible support despite our low prices in this field.

We believe that Porkbun.com is the best registrar in the world, and if you review our TrustPilot reviews, you will see that this is not just our own bias. But even the easiest interface for use cannot solve every customer problem.

Typical issues:

• “How do I connect my scope to Shopify?”

• “How do I transfer my area to Porkbun?”

• “My website does not work.”

• “How can I buy WordPress hosting?”

• “Why didn’t my payment pass?”

• “How do I connect my e -mail hosted to Outlook?”

• “Why are you called Porkbun?”

Experience – professional or personal – with fields, hosting, DNS is required, or in the absence of a very strong experience in direct technical support. We are looking for a person with a proven technical and diagnostic capacity that loves to learn new things. A direct support experience that extends to multiple support patterns, such as email, chat and phone, is estimated.

Important skills:

• You can provide amazing direct support over the phone and chat, even in the face of customer stress, seizures, and disasters (sometimes for us)

• You can write email messages in a professional tone

• You like to feel happy to make the customer happy

• You are an excellent problem analyst

• You have at least two years of experience in technical support, either in an internal aid office or a position facing the customer

• Experience with fields, hosting and DNS

• You have a fixed internet connection and a quiet room to work from it

• You work efficiently in a remote work environment

• You are completely fine with a terrible, hug

If you describe what is mentioned above, please follow the instructions below exactly And the response accurately – the failure to do so means that we will filter your request.

• Attach your CV and the coverage message on an email as separate. PDF

• Eat your email with the topic line “Technical Support”

• Start your email body by copying, paste and answering the questions eligible below. If you are responding no, we are sorry, but you are not eligible for the role:

• Are you based in the United States of America and qualified to work (yes/no)?

• Are you residing in one of the following states: California, Idahu, Oregon, Texas or Washington (yes/no)?

• Do you have two or more years of direct technical support experience, experience with fields, DNS, hosting? (Yes/No) If the answer is yes, that is?

• Are you available and interested in working on Saturday and Sunday (yes/no)?

• Do not hesitate to add another related content to your email, but it must start with these questions and your fine responses

• Send this email with attachments to (Email protected)

We tend to grow and use transformations that will enhance our live support coverage for our time areas. The response to phones and talks will be the basic priority for this role.

We are contracting to transform:

Standard transformation: Friday – Tuesday, 9 am – 5 pm Pacific time
Thursday – Monday 9 am – 5 pm Pacific time

We believe that in order to do your work well, you need to take paid rest periods-including all transformations for 8 hours, a total of one hour of paid breaks.

Start payment: $ 40,000 per year + benefits

This position provides medical, medical advantages and complete vision (one), starting from 90 days, and the IRA plan is simple with the company’s contribution of 3 % after the first year.

Why do you work for Porkbun:

We make a large splash in billions of dollars, such as the pig that passes through a pool. We have seen incredible growth in our works fed by the word oral, smart marketing, and large market awards such as recognition by USA Today in 2023 and 2024 as the best field registrar. We registered No. 1 according to the ranking of the real TrustPilot customer reviews by 100 %. We have more than 400,000 active customers and about 3,000,000 volumes under management. But we are a small team, and this means that the individual is one enthusiastic can have a great impact.

Porkbun is committed to a policy of non -discrimination at work on any basis. This is a fun place to work, but we are not blind optimistic; Instead, our culture is thrived on clear assessments of recognition and problem solving. Also, everyone who works here is really nice. If this looks like the sky for you, please apply.