THIS IS A NEW ASSEMBLED
EXAMINATION. The eligible list resulting from this examination will cancel
any existing list and may last approximately one year, but can be extended.

Applications and Supplemental
Questionnaires must be in the possession of the Human Resource Services
Department by 5:00 p.m. on the Last Day for Filing.

Supplemental Questionnaire: A
properly completed Supplemental Questionnaire must be submitted with each
application. Applications and Supplemental Questionnaires must be in the
possession of the Human Resource Services Department by 5:00 p.m. on the Last
Day for Filing. Failure to submit the Supplemental Questionnaire will result in
disqualification.

Qualified bilingual persons
who speak English and are also fluent in: Spanish, Chinese,
Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari,
Tigrinya, Russian, Romanian or Sign Languages are especially encouraged to
apply. There is an additional bi-weekly compensation for
persons in positions designated bilingual. Qualified candidates may be tested
to demonstrate language proficiency.

Applications
and Supplemental Questionnaires will only be accepted on-line.

The most suitably qualified candidates will possess the
following competencies:

Knowledge of:

• Basic elements of correct English usage, grammar, spelling, punctuation and
arithmetic.

• General office practices, equipment, business correspondence.

• Multi-line telephone system.

Ability to:

• Perform general clerical work (typing, filing, reception) and learn the
specific operations, procedures, and equipment of the office.

• Perform arithmetical computations.

• Understand and follow oral and written directions.

• Establish and maintain cooperative relations with the public, and other
employees.

• Identify and correct errors in basic spelling, English grammar and math.

• Learn specific operations and procedures of job.

• Plan and organize one’s own workload and files.

• Screen telephone calls and take complete and accurate messages.

Selective Certification Criteria:

A. For positions requiring the ability to type at a speed of not less than 40
net words per minute from clear copy. Typing occupies more than 10 percent of
working time.

B. For positions required to type at a speed of not less than 40 net words per
minute from clear copy, and to transcribe dictation from dictating equipment.
Transcription occupies more than 10 percent of working time. (Candidates
indicating a willingness to use dictating equipment will be certified to those
positions where using the equipment is required, without having to take a
performance test).

Alternate Range Criteria:

1. For positions required to transcribe dictation from dictating machine
recording, these duties occupying more than 10 percent of working time.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of applicants’ applications to verify possession of minimum requirements. Those candidates
who possess the minimum requirements for the class will move on to the next
step in the examination process.

2) A virtual multiple-choice written component that will be weighted as qualifying
only (pass/fail). 

3) A virtual computer skills assessment with the following
components (pass/fail):

    A. Typing Test

    B. Microsoft Word

    C. Microsoft Excel

Only candidates who pass the written examination and
computer skills assessment will be invited to the oral interview process.

4) A virtual oral interview which will be weighted as 100% of the
candidate’s final examination score. The oral interview may contain situational
exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH
PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced
examination components. 

Alameda County utilizes a Civil Service Selection System
founded on merit. Such a system is competitive and based on broad recruitment
efforts and equal opportunity for qualified applicants to test in an
examination process designed to determine the qualifications, fitness and
ability of competitors to perform duties of the vacant position. Many of our
recruitments are targeted and specific to the needs of a current vacant
position, in which case, the eligible list may be exclusively used for that
current vacant position. Other recruitments may be more broadly used for both
current and future vacancies, or for other alternate jobs with comparable
scopes of work.

To learn more about our recruitment and selection process,
please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable
notice in advance of any examination process which will require their
attendance. The following dates are tentative and
subject to change based on the needs of the Agency.

 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE
ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department
will make reasonable efforts in the examination and/or selection process to
accommodate qualified individuals with disabilities and/or medical conditions
in accordance/compliance with the State Fair Employment and Housing Act (FEHA),
Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable
Accommodation Policy and applicable statutes. To request an accommodation
due to a disability/medical condition during this or other phases of the
examination/selection process, please contact the assigned Human Resources
Representative listed on the job announcement before the last date
of filing. Alameda County requires applicants to provide
supporting documentation to substantiate a request for reasonable
accommodation. In order to qualify for a reasonable accommodation, applicants
must have a disability/medical condition pursuant to the ADA, FEHA and
applicable statutes. 

For more information regarding our Reasonable
Accommodation procedures, please visit our website:  https://hrs.alamedacountyca.gov

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts – Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits – Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a summary of the benefits offered and can be subject to change.

All notices related to
County recruitments for which you have applied will be sent/delivered via
email. Please add @jobaps.com, @acgov.org,
Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as
accepted addresses to any email blocking or spam filtering program you may use.
If you do not do this, your email blocking or spam filtering program may block
receipt of the notices regarding your application for recruitments. You are
also strongly advised to regularly log into your County of Alameda online
application account to check for notices that may have been sent to you. All
email notices that will be sent to you will also be kept in your personal
online application account. You will be able to view all of your notices in
your online application account by clicking on the “My applications”
button on the Current Job Openings page.

Please take the
steps recommended above to ensure you do not miss any notices about a
recruitment for which you have applied. The County of Alameda is not
responsible for notices that are not read, received or accessed by any
applicant for a County recruitment.

NOTE: All notices are
generated through an automated email notification system. Replies to the email
boxes Noreply@jobaps.com and
noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If
you have questions, please go to our website at www.acgov.org/hrs. You may
also contact the Human Resources Analyst listed on the job announcement for the
recruitment for which you have applied.

Montrice Goodman | Human Resources
Analyst

Human Resource Services, County of Alameda

(510) 208-3954 | Montrice.Goodman2@acgov.org

 https://hrs.alamedacountyca.gov

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster
Service Workers through state and local law.  Employment with the County
requires the affirmation of a loyalty oath to this effect. Employees are
required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is
representative of the communities we serve and is proud to be an equal
opportunity employer. All aspects of employment are based on merit, competence,
performance and business need. Alameda County does not discriminate in
employment on the basis of, race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual orientation,
marital status, disability, genetic information, age, membership in an employee
organization, retaliation, parental status, military service, or other
non-merit factors protected under federal, state and local law. Alameda County
celebrates diversity and is committed to creating an inclusive, and welcoming
workplace environment.