Toronto/Jetta Jobs

Job name: Wildlife hotline operator

organized: Toronto Wildlife Center

condition: Full time, permanent

location: Currently fall into Downsvio Park (North York) with plans to move to Roj National Urban Park (Scarboro), GTA

compensation: 21.00 dollars / hour price

About the Toronto Wildlife Center

The Toronto Wildlife Center (TwC) is a registered charity that provides rescue, medical care and rehabilitation of the original wildlife and wounded wounds and orphans as well as general education on wildlife issues. TWC is the most crowded in the center of wildlife in Canada, where it recognizes about 6000 patients annually, and it represents more than 300 species of birds, mammals, reptiles and amphibians. For more information, please visit our website: Torontowildlifethentre.com.

Summary of the job

Wildlife hotline staff are responsible for the incoming/outgoing hotline calls, acceptance of wildlife, coordination of wildlife saving operations, supervisory supervision and training of volunteers in the hot life line, communication with other TWC fields and institutions, and assisting education events as needed.

Duties and responsibilities:

• Make sure to enter voice/via the Internet in the database correctly
• Evaluating wildlife positions and helping callers solve positions
• Update and maintain call records with interest in detail
• Providing superior service and high -quality information to the audience members
• Coordination of clips and saving sick wildlife, wounded and orphans
• Greetings to visitors in the reception office and the creation of sockets for the ground patients received
• Provide donation/goods options for people who admit land patients and/or visitors as needed
• Ensure that admission to animals is suitable for TwC (like wildlife that actually needs help, the types are suitable for care that TwC can provide, not a local animal)
• Helping in the continuous development of the hot life line, as requested by the Director of Education and Communication
• Help in supervising and training volunteers in the hot life line
• Participated in the evaluation of the Land Life Hotline program at the end of the year and the continuous
• Performing additional tasks as required in the hotline program
• Coordination
• Working with supervisors of rehabilitation of wildlife to ensure the acceptance of appropriate animals
• Helping in public relations and the media and collect donations and administrative duties as needed
• A network with the rehabilitation of other wildlife and government agencies to maintain issues related to the hotline
• Responding to inquiries from his fellow animal organizations (such as animal services in Toronto)

Qualifications

• After a secondary degree in the relevant field
• Previous experience and/or training in conflict solution/crisis management is one of the assets
• Experience appears (2+ years) in customer service, communication center or emergency services role
• Experience in using a database, common online functions (for example, web sites, web sites)
• The experience of working with audience members in customer service capacity
• Work experience or volunteer in the organization like
• Lack in a second language is usually speaking in the Greater Toronto region is a balance

Competencies:

• A passion for the Toronto Wildlife Center with a real worry for wildlife/environmental issues and sensitive needs to work with wild patients
• The ability to represent and support the goals, beliefs and policies of TwC professionally for volunteers, TwC and others as needed
• Strong personal skills; Cooperatively to work in the team and through the departments as needed
• An exceptional interest in detailed skills, organization, logic and problem solving
• Enjoy working with diverse people and is able to deal with high, emotional and/or emotional situations
• The ability to sympathize with callers and adapt advice with each situation and individual
• Strong and effective learner and ready to meet the challenges of continuous training position
• Biblical, enthusiastic, positive and open
• Creating multiple tasks and meeting sensitive requests for time
• Computer skills and excellent keyboard, able to write 40WPM
• Excellent English communication skills
• Cooperative work with a variety of employees and volunteers

Physical requirements:

• It requires the ability to spend long periods of sitting and use a computer keyboard
• This position requires receiving and transferring information via audio and computer screen
• Required to walk on the concrete floors in the building and the uneven ground in the open air from time to time

Work conditions

• This is the position of the office; You will be asked to work in 4 x 10 hours or 5 x 8 hours a week, depending on the scheduling of scheduling needs
• Additional work may be needed during the crowded periods
• This position requires a diversified schedule, including evenings, weekends and holidays
• This position includes dealing with members of the public in possible situations
• This position requires work near materials and animals that perform many allergic reactions
• Office environment/fast -paced hospital, with equipment noise and frequent interruption.

How to apply

Send a coverage message and resume to hr@torontowildlifethentre.comWith the topic line “Wildlife hotline operator“.

We would like to thank you for your interest in this situation. Unfortunately, due to the expected number of candidates only, only those who qualify for an interview will be contacted. Thank you for your understanding.

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