Maybe we have all experienced situations where there are multiple “correct” answers to a question. This is especially true with the questions that He appears Obvious, but in reality hide a slight difference. Let’s take a simple question;

“Who released the song” Sifets of Summer “?

If you know the answer, you may respond “Don Henley”. However, if you say Ataris, or DJ SamiYou will also be right, and all these artists/artists released the song. Depending on when you were born and the type of music you listen to, you may be aware of one, or many of these paths. You may know even other versions!

On an equal footing, you may have interpreted the question “Who released this song” as it relates to the poster or promoter. So you may have replied “Geffen” or “Group Universal Music Group”, and I was right …

If it is difficult to obtain one “correct” answer to a question that seems simple like the above question, what hope we have when devising the requirements? We may seek to understand how a specific process today works, or how things can be improved, or we may want to understand the potential requirements of the IT system. Of course people will have different opinions and experiences.

However, if different people have different ways to do the work, or if there are different views about a “good” shape, what do we do? How do we avoid important information (or misunderstanding)?

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Avoid deduction problems

There is no silver bullet, but three main considerations Privacy, multi -resource and modeling.

First, it is worth thinking about privacy From any deduction activity. I mean this level we are looking for. If we are at the beginning of the initiative, we may look for answers to very large kidney questions. This will help us to determine the direction that we should take and where we should have. By nature, these questions are large and thin, and there can be tolerance with the error in the answers. “Do you think the claim process is working well?” It is a large, broad question ,. If the answer is “no”, it gives us something to follow up.

Equally, as we approach granular requirements, we must look for very specific information. It is important to actively seek to understand the main terms and investigate specific areas. We may achieve in certain areas where the improvements are necessary, and this is likely to require more and more details. Feeling empowering the question, “What do you mean?” It is necessary.

Determining contextual information such as the time frame or position is the key. “In 2003, which” Boys of Summer “released from their album” ASTORIA “is a more specific question than the question mentioned at the beginning of this article. On an equal footing” once a potential insurance demand was reported by the document holder, what determines what happens after that? What are the rules or logic of the decision that is applied, and how?

Multiple sources embrace

Although many of the privacy we gain, one person (or team) rarely has a complete vision of a situation or a process. Searching for multiple sources of “truth” is important. How does the purchase process work, whether it is effective or not, depends on who you ask. The purchasing team may think that its operations are very effective, but managers are from other departments trying to buy services may not agree because they feel a long -time product or service. External service providers may have a different view, especially if their bills are not paid on time!

Understanding the views of different stakeholders will help get a 360 -degree offer. This helps to avoid situations in which the improvement is implemented very good For one group, but it makes life Too more difficult For others.

Modeling to verify health

Sometimes deduction and modeling are seen as separate activities, and I never understood the reason. I am sure that I am not the only person who sat with an interest and drawing an operation, then he shown quickly my drawing and said, “Is this what you mean?”

Creating unofficial models is a great way to ensure that everyone is on the same page, as well as a great way to discover gaps. It may determine that there are different differences that make a process in different ways – and one of the ways to improve the situation may be to unify this.

Not only that, but the presence of a kind of models to indicate that the areas of agreement/dispute can be highlighted clearly. It guarantees the creation of a common model, whether it is “as it is” or “to be” to be “, that people be on the same page. It helps to avoid the situations in which everyone is He appears For approval, but those with different stakeholders have a little different views about what to do.

Perspective power

All this highlights the strength of perspectives. Usually all groups of stakeholders are known a little About a specific position or process. Art is sufficient coverage, sufficient diversity, adequate views, to see a feasible and desirable way.

It will ensure that it is the solution or the final product that the stakeholders actually want to use!

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