Effective operations management is not something that can be built overnight, but it is very important to the success of operating management programs. Recent research conducted by APQC indicates that only 52 % of organizations feel that operating management programs have somewhat effective, and only 11 % feel very effective. However, the scanning results also indicate three growth opportunities:

1. Align the process programs with the organizational strategy
2. Measuring the performance of the process
3. Ensure strong focus on the governance of the operation

Institutions that look forward to benefiting from opportunities for growth and building the process program on the basis of strongly considering the points shown in this article.

Organizations can structure their operation team in several ways; Most often, the same method will not work better for each institution. According to APQC research, most institutions (44 %) have central operations teams, 29 % have federal teams, 14 % have decentralized difference, and 13 % follow a dedicated approach.

While organizations will prefer the structure that works better with the general structure of their institution; There are positives and negatives to consider every structure.

The work traditionally included a difference that leads the efficiency of the cost and the time of the course and productivity. However, over the past few years, operations teams have transferred these tactical goals under broader organizational drivers. ​

While some organizations are not compatible with the strategy, as it should, 49 % of organizations agree to their practical efforts with the organizational strategy.

Strategic activities, operations management and inform each other. the following Best practices It leads to an increase in the strategy alignment with the work of the rest of the organization:

1. planning – Do not limit strategic planning processes at the company level, and make sure that the planning process is constantly developing with work needs and expectations. Constant improvement is the talisman of best practices.
2. measurement – Use specific data in addition to carefully selected quantitative data points to develop strategic plans, but remember that financial numbers only tell part of the story. Quality information can provide the context necessary to make valid decisions.
3. Organizational structure, communication and culture Strategic plans must include strategic communication processes. The organization will never be aligned if it is not clearly connected and stable. Including strategic planning in people’s roles, pushing employees to feel motivated to contribute and feel that their time is estimated.
4. The process design Merging the strategic planning process with quality processes. Ensure that quality and strategy are informing each other and enabling the success of the institution.

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Once the institutions choose the structure of their team and set their strategy, it is time to consider how to measure the performance of the operation’s efforts. When the organizations were asked about how they were used in measures Performance management30 % of organizations only use customized measures, and 16 % do not have practical measures at all.

The measurement enables decision -making at all levels in the organization. Without measurement, he runs leaders and made changes in the dark, without a clear vision, changes must be made and where.

Determine the measures that are in line with the strategic goals are the first step. Once the Foundation chooses the initial groups of measures for different masses (for example, executives, business units, departments, managers, and front lines workers), these measures can be tracked over time and modified as necessary. When the institution can look at its performance at a likable level and know how these pieces revolve in high -level standards, it can start adapting to the places where the larger difference will occur.

Institutions can have the best processes of the process program, which is related to organizational goals and with the applicable smart measures; However, if the right governance is not in place, these plans may fail.

Ruling It includes all structural elements that help in treating the job, often dictate the efficiency and speed that the institution is implementing and includes managing the process in its practices. The appropriate governance guarantees the proper changes to the operations and that the policies surrounding the design and management of the process are clear and related to the entire institution.

According to APQC survey, 75 % of organizations have operations in their institution and 57 % have specialists in improving operations. Only 38 % of organizations have heroes or guidance committees, which vitally provide supervision and governance of practical work, and help to give priority to opportunities, align operations and address work with strategy and organizational goals. Fortunately, the number of operations and heroes in organizations has improved since the last time this poll was conducted in 2020, indicating the increase in the importance of organizations on these strategic roles.

Operations management programs were not designed overnight, all of which follow a different path. Starting with the main topics shown in this article, institutions can help get down from the right foot.

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