AFSCME Maryland Council 3

Information Technology Officer

Its headquarters in Baltimore, MD

AFSCME Maryland Council 3 represents more than 50,000 workers working in public service. AFSCME members maintain our public universities and community colleges, preserve our libraries and museums, care for the elderly, provide social services to the needy, represent the defendants in the court, work in reform facilities, provide support in our schools, lead our school buses, and maintain our gardens and roads. We are organizing in the workplace and fighting for dignity, respect and a fair living level for all public service workers in Maryland.

AFSCME Maryland Council 3 Information Technology Officer To support and maintain a set of technology systems. This role includes managing desktop, Windows laptops, printers, Microsoft -based equipment, storage systems, Office 365 and cloud services. This manager will work through office and field sites, and support for both devices and programs. A report will be submitted to the Baltimore office. This position is not qualified to get the phone or hybrid communications schedule.

Job:

• Keep servers and peripheral devices, and perform routine maintenance.
• Monitor the condition of the network server using automated tools and solve problems as needed.
• Installation of operating system corrections and software tools for network maintenance.
• Make promotions and install support packages for various devices.
• Install and maintain the network -related devices, including computers, servers and storage systems.
• Documenting cable systems, maintaining cable distribution plans and energy distribution.
• Use Microsoft Windows and Office applications to interact with systems and applications.
• Providing technical support to the problems of devices and programs, including remote support.
• Maintaining accurate records of work and project status updates.
• Maintaining accurate inventory for all computers, printers, mobile phones and other information technology equipment owned by the council and for employees or offices.
• Keep aware of the emerging techniques through professional development.
• Provides support to users by investigating the user’s problems and solving them with a wide range of devices, including personal computers, printers, peripheral devices for a personal computer, screens, servers, backup systems, routers, keys and other devices. It provides remote support and online support for remote sites with all of the above.
• Participate in developing and implementing disaster security and recovery plans.
• Cyber ​​security security tasks.
• Recommendation of improvements in operational procedures and standards.
• Performing additional duties as set.

Qualifications:
What we are looking for:

• It is preferable that a Bachelor’s degree in Information, Information Technology or Computer Science is from an institution or certificate accredited in network management from a technical institution.
• The minimum of five (5) years of experience in managing information technology systems, supporting the end user, and managing infrastructure.
• Efficiency in Microsoft and Network.
• Classes in LAN, wireless networks, explore and repair errors, and storage networks.
• Microsoft Certified Systems Engineer (MCSE) is preferred.
• Experience with devices composition, cable preparation, biOS updates, and support package applications.
• Iffairs with electronic communication and management preparation.
• Understanding customer/server, Windows OS operating system, and LAN concepts.
• Experience with Office 365 and the Backup Program for Institutions.
• Knowing encryption techniques and transferring safe files.
• Strong documents and procedural development skills.
• The ability to work under pressure and meet the final dates.
• Effective verbal and written communication skills.
• Conclusion of online communications, preparation of the protection wall, and IP networks.
• Strong customer service, problem solving and data entry skills.
• The ability to do some work on the weekend and evening and sometimes travel at the state level.
• The required valid driver’s license.

The salary range for this position is $ 78,000 – $ 99,000. The advantages include comprehensive or comprehensive or family insurance (medically, dentistry, prescription, and mystical), paid -paid vacation for 3 weeks, 15 paid holidays, 12 sick days, pensions, 401 kg, and life insurance.

Women and people who colored are strongly encouraged to apply.

To app:
Send an email coverage message to: Recruiting@afscmemd.org.

AFSCME Maryland Council 3 is an equal opportunities employer. We do not distinguish based on race, color, religion, sex, national origin, age, marital status, sexual inclination, sexual identity, disability, or any other protected position according to the applicable law.