Customer Support Specialist (13 -month decade)
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🌟 Customer Support Specialist (13 -month decade)
revealed
Clio is more than just a technical company-we ​​are a global pioneer that transforms the legal experience for all Improving the lives of legal professionals while Increased access to justice.
summary:
We are currently looking forCustomer support specialistTo join TeaminBornbi or TorontoAxis offices.
What your team does:
This team is of high energy and fast speed, and although our first goal is to provide an easy customer experience (fast and high quality for any question), we also focus on sharing the value of Clio products with our customers. Our team members are smart, participants, trick and driven. They live in our values ​​through prosperity as one team, and they approach the positions with optimism and mental directed towards humans that focus on humans to help each other and help our customers win. We deliberately enhance the culture of a unique communication center based on empowerment and accountability by employing great people and getting out of their way.
working hours:
Our customer support specialists are working with Flex Shift model; This means that you will get a 90 -minute window in which your seizures will start and end. The start time may change day after day in that window, but you will always know your seizures two weeks ago.
For example, if your flexible transformation is 9-10: 30 am, you will never start before 9 am or after 10:30 am, and you will make a seizure of 8 hours from the start time.
Our transformation requirements for new appointments change regularly to meet work requirements, but it can start early at 6 am and end late at 12 am, and a talent acquisition specialist will be happy to explain more if you contact them.
What you will work on:
- Dealing with a large amount of requests received via the phone, chatting and email, with a focus on making customer experience easy to voltage as possible;
- To become an expert in all Clio features and functions with the ability to speak to the additional value provided by Clio;
- Explining and systematically repairing errors, cloning and coordinating decisions through our technical escalation, and the success teams of our products and customers;
- You deal confidently on a wide range of inquiries, providing guidance, and solutions based on needs, and determining the next customer challenge in a proactive way to help them get the utmost benefit from working with Clio;
- Training our users to benefit from self -resources and team training opportunities;
- Determine when the customer is suitable for additional products or services, and connecting them to the appropriate team to discuss options more;
- Make notes on the product for use by our product team;
- Having your development and professional growth to improve every day!
What you attend:
- Confidence in your ability to communicate with a wide range of people and love to work with customers from all levels of skills and types of character;
- The excitement about finding new and complex problems to solve them;
- Technology, excitement and a feeling of diving in learning new platforms;
- Strong verbal communication skills, and the ability to express yourself in a clear, brief and emotional way;
- Patience, mercy and understanding;
- Curiosity in seeking to improve and learn constantly;
- The ability to prosper in multiple tasks and set priorities in a fast -paced environment;
- Excellent writing skills, the ability to write in a professional tone with few or non -grammatical errors or spelling;
- The situation that the self moves and is ready to take an initiative to develop your skills;
- Fun, issued, attractive, and love to work as a coherent team.
Dangerous reward points if you are:
- Focus customers in your essence and yearn to remove a profession from helping customers to succeed;
- You have experience working with web applications/saas;
- Kerdish with Zendesk or the similar CRM program;
- Knowledge of legal or other professional services industries;
- Flexible and open in the shifts in the evening and night.
- Fluent in Google Suite and Microsoft Office;
- Master in Windows and/or Mac.
What you will find here:
Compensation is one of the main components of the Clio reward program. We have developed a series of programs and operations to ensure the creation of fair and competitive salaries practices that constitute the basis of our human and high -performance culture.
Some outstanding points include the total rewards program:
- A competitive and fair salary with first -class health benefits, teeth insurance, and vision insurance
- The hybrid work environment, with local cloned forecasts (Vancouver, Calgary, Toronto, and Dublin) to be at the office at least two days a week on our link days.
- A flexible vacation policy, with the encouragement of 20 days a year.
- $ 2000 annual advice
- RRSP match and Resp’s contribution
- Cliosary recognition program with special recognition on 3, 5, 7 and 10 years
The expected new recruitment base for this floor is $ 56,000.
Our salary ranges are designed to reflect the skills and experience set for this position and to allow space to grow in Clio. For experienced individuals, we usually rent in or around the middle of the band. The upper part of the salary band is intended for employees who prove the continuous high performance and their impact on Clio. Those who suffer from new role may join the center point and develop their skills over time. The final offer amount of this role depends on the geographical area, the applicable experience, and the skills of the candidate.
Diversity, inclusion, belonging, stocks (DIBE) and accessibility
Our team shows themselves authentic, and they unite through our mission. We are devoted to Diversity, fairness and inclusion. We are proud to build and strengthen an environment in which our teams, including, appreciate and enable the best work in their career, wherever they choose to log in from them. We believe that different views, skills, backgrounds and experiences lead to high performance difference and better innovation. We are committed to equal employment and encourage candidates from all backgrounds to apply.
CLIO provides access places during the recruitment process. If you need any housing, please tell us and we will work with you to meet your needs.
Learn more about our culture in Clio.com/careers
Slip: We only communicate with the candidates through official email addresses @Clio.com.
👉 Read more at: Full Article
Explore more: #Customer #Support #Specialist #month #decade
📰 Published by on 2025-09-19 20:44:00
Source Feed: T-Net – Lower Mainland / South Coast Jobs
🌟 Customer Support Specialist (13 -month decade)
uncovered
Clio is more than just a technical company-we ​​are a global pioneer that transforms the legal experience for all Improving the lives of legal professionals while Increased access to justice.
summary:
We are currently looking forCustomer support specialistTo join TeaminBornbi or TorontoAxis offices.
What your team does:
This team is of high energy and fast speed, and although our first goal is to provide an easy customer experience (fast and high quality for any question), we also focus on sharing the value of Clio products with our customers. Our team members are smart, participants, trick and driven. They live in our values ​​through prosperity as one team, and they approach the positions with optimism and mental directed towards humans that focus on humans to help each other and help our customers win. We deliberately enhance the culture of a unique communication center based on empowerment and accountability by employing great people and getting out of their way.
working hours:
Our customer support specialists are working with Flex Shift model; This means that you will get a 90 -minute window in which your seizures will start and end. The start time may change day after day in that window, but you will always know your seizures two weeks ago.
For example, if your flexible transformation is 9-10: 30 am, you will never start before 9 am or after 10:30 am, and you will make a seizure of 8 hours from the start time.
Our transformation requirements for new appointments change regularly to meet work requirements, but it can start early at 6 am and end late at 12 am, and a talent acquisition specialist will be happy to explain more if you contact them.
What you will work on:
- Dealing with a large amount of requests received via the phone, chatting and email, with a focus on making customer experience easy to voltage as possible;
- To become an expert in all Clio features and functions with the ability to speak to the additional value provided by Clio;
- Explining and systematically repairing errors, cloning and coordinating decisions through our technical escalation, and the success teams of our products and customers;
- You deal confidently on a wide range of inquiries, providing guidance, and solutions based on needs, and determining the next customer challenge in a proactive way to help them get the utmost benefit from working with Clio;
- Training our users to benefit from self -resources and team training opportunities;
- Determine when the customer is suitable for additional products or services, and connecting them to the appropriate team to discuss options more;
- Make notes on the product for use by our product team;
- Having your development and professional growth to improve every day!
What you attend:
- Confidence in your ability to communicate with a wide range of people and love to work with customers from all levels of skills and types of character;
- The excitement about finding new and complex problems to solve them;
- Technology, excitement and a feeling of diving in learning new platforms;
- Strong verbal communication skills, and the ability to express yourself in a clear, brief and emotional way;
- Patience, mercy and understanding;
- Curiosity in seeking to improve and learn constantly;
- The ability to prosper in multiple tasks and set priorities in a fast -paced environment;
- Excellent writing skills, the ability to write in a professional tone with few or non -grammatical errors or spelling;
- The situation that the self moves and is ready to take an initiative to develop your skills;
- Fun, issued, attractive, and love to work as a coherent team.
Dangerous reward points if you are:
- Focus customers in your essence and yearn to remove a profession from helping customers to succeed;
- You have experience working with web applications/saas;
- Kerdish with Zendesk or the similar CRM program;
- Knowledge of legal or other professional services industries;
- Flexible and open in the shifts in the evening and night.
- Fluent in Google Suite and Microsoft Office;
- Master in Windows and/or Mac.
What you will find here:
Compensation is one of the main components of the Clio reward program. We have developed a series of programs and operations to ensure the creation of fair and competitive salaries practices that constitute the basis of our human and high -performance culture.
Some outstanding points include the total rewards program:
- A competitive and fair salary with first -class health benefits, teeth insurance, and vision insurance
- The hybrid work environment, with local cloned forecasts (Vancouver, Calgary, Toronto, and Dublin) to be at the office at least two days a week on our link days.
- A flexible vacation policy, with the encouragement of 20 days a year.
- $ 2000 annual advice
- RRSP match and Resp’s contribution
- Cliosary recognition program with special recognition on 3, 5, 7 and 10 years
The expected new recruitment base for this floor is $ 56,000.
Our salary ranges are designed to reflect the skills and experience set for this position and to allow space to grow in Clio. For experienced individuals, we usually rent in or around the middle of the band. The upper part of the salary band is intended for employees who prove the continuous high performance and their impact on Clio. Those who suffer from new role may join the center point and develop their skills over time. The final offer amount of this role depends on the geographical area, the applicable experience, and the skills of the candidate.
Diversity, inclusion, belonging, stocks (DIBE) and accessibility
Our team shows themselves authentic, and they unite through our mission. We are devoted to Diversity, fairness and inclusion. We are proud to build and strengthen an environment in which our teams, including, appreciate and enable the best work in their career, wherever they choose to log in from them. We believe that different views, skills, backgrounds and experiences lead to high performance difference and better innovation. We are committed to equal employment and encourage candidates from all backgrounds to apply.
CLIO provides access places during the recruitment process. If you need any housing, please tell us and we will work with you to meet your needs.
Learn more about our culture in Clio.com/careers
Slip: We only communicate with the candidates through official email addresses @Clio.com.
📌 Read more at: Full Article
Explore more: #Customer #Support #Specialist #month #decade
Authored by on 2025-09-19 20:44:00
From: T-Net – Lower Mainland / South Coast Jobs